Location
London Borough of Hackney

Hours
Full Time - 36 hours per week

Salary
£46,854 - £47,925 (Grade PO2)

About the Role
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

We are seeking a dedicated and skilled Senior Leasehold Income Officer to join our Leasehold Income Team. In this pivotal role, you will deputise for the Leasehold Income Manager and take charge of complex arrears and legal cases. Your expertise will help implement effective recovery strategies while overseeing activities aimed at recovering service charges and other debts, including major works, shared ownership, ground rent, and reserve funds.

You will play a key role in ensuring timely and sensitive resolution of customer inquiries, particularly when legal enforcement actions have been initiated. This includes managing the bulk process for legal actions and assisting Leasehold Income Officers in assessing the merits of each case to determine appropriate actions.

Collaboration is vital, as you will liaise with key stakeholders both within and outside the Council, including contractors, courts, tribunals, and solicitors. You will represent Hackney at County Courts and Tribunals, ensuring successful outcomes in debt recovery proceedings and any disputes that arise. Additionally, you will provide regular updates to management regarding the complexities of legal actions and challenges encountered.

Your responsibilities will also include instructing the Council's legal representatives, managing the bulk money claims process, and coordinating the timely progression of cases. You will oversee customer inquiries, complaints, and disputes arising from legal actions while ensuring all collected funds are accurately accounted for and posted to the correct accounts.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our organisational goals.

If you want to work in a place where you can represent our values so we achieve the best for our residents, we encourage you to apply.

Experience
Proven background in debt recovery within a housing environment, including experience working with solicitors, court protocols, and housing legislation. Demonstrated ability to manage complex arrears and legal cases effectively.

About you
Excellent customer service skills with the ability to resolve complex arrears cases efficiently. Strong communication and collaboration skills to liaise with internal and external stakeholders. Ability to represent the Council confidently at County Courts and Tribunals. Commitment to the Council’s values of Purpose and Respect, Ownership, Unity, and Diversity.

Qualifications
No specific qualifications are stated; however, relevant experience in housing debt recovery and legal processes is essential. A positive attitude and dedication to public service are highly valued.