Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Cardiovascular Patient Safety Manger 8a Senior Quality Improvement & Patient Safety Manager Are you committed to improving the safety and quality of patient care? An exciting opportunity has arisen for a dynamic, self-motivated professional to join the Cardiovascular directorate as our Senior Clinical Governance Facilitator. Help us build on our clinical excellence through effective quality improvement and patient safety programmes, working in close partnership with staff across the Trust responsible for Quality and Assurance and within the Hear and Lung Critical Care Clinical group. Main duties of the job The role will require you to provide information, practical day-to-day advisory and monitoring services for clinical governance and audit activity in the clinical setting. You will also oversee, investigate and take actions to improve quality and safety by pro-actively identifying and systematically addressing gaps in patient safety and to proactively manage incidents related to this. You will have line management responsibilities and be comfortable and experienced in working with senior staff and clinicians as well as the multidisciplinary clinical staff in delivering the directorate and organisational goals and objectives. The role requires a high level of expertise in patient safety and for the successful applicant to be a point of contact and advice for staff at all levels and to provide training and coaching. The successful candidate will have experience in oversight and management of patient safety and quality improvement activities in a complex directorate. The post holder will be passionate about the subject area, have a keen desire to be at the forefront of patient safety and able to support the development of the service in line with the developing national agenda. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Detailed job description and main responsibilities The following describes the range of duties within the role. The balance of duties will vary annually depending on agreed annual work programmes; the deliverables agreed at a strategic level, and the most effective use of quality improvement and patient safety. Management Line management responsibility for junior members within the QIPS team. Provide and maintain effective working relationships with staff within the directorate and across the Trust responsible for Quality and Assurance. Monitor and review local clinical & National policy as necessary. Ensure that staff are trained, supervised and appraised appropriately to equip them to carry out their work effectively and efficiently. Actively foster open communication with quality improvement and patient safety and clinical governance staff. Supporting structures to deliver Clinical Governance outcomes Work in close partnership with the Central Clinical Governance Team, Directorate governance lead and Audit Leads to develop and deliver clinical governance programmes to maintain and improve the quality of patient care. Provide expertise in planning quality improvement projects, appropriate use of clinical governance methodologies, analysis and report writing. Provide patient safety and quality improvement management for specified directorates, including providing support expert advice, leadership and the review of root cause analysis reports. Actively participate the Trust Risk and Assurance Committee (TRAC) and other Senior Trust-wide committees and working groups as appropriate, ensuring effective dissemination of information from these groups. Prepare and present regular progress reports to the above groups on quality improvement and practice as required. Ensure there is robust regular monitoring reports on Directorate Clinical Governance activity for inclusion in Performance review meetings and other reports requested by the Directorate or Trust. Ensure that the Clinical Governance Support Unit processes medical records requests for the purposes of clinical governance in line with Departmental standards Support staff in applying the principles of successful change management when devising and implementing action plans which arise from quality and improvement Projects. Training and evaluation of impact Ensure that staff are responsible for quality improvement and patient safety, provide skills knowledge, expertise and administrative and practical support to Directorate work programmes. Provide information which is organised and presented in such a way that it facilitates and encourages reflection, enables problem solving and drives quality improvements. Design and deliver training to meet the needs of clinical and non-clinical staff in delivering national standards and targets relating to the patient journey and experience in the Trust. Knowledge Management Ensure that lessons are learnt from management of risk issues, the achievement or shortfall in standards, auditing of practice and research. That this learning is translated into practice improvements/examples of good practice by Directorate team members. Ensure that data, processes and monitoring/audit outcomes are maintained such that their retrieval and availability can inform future practice and act as an audit rail for quality improvement. Ensure clinical governance activity complies with current guidance on Data Protection and confidentiality. Advising on local policy developments Guide and support Directorate teams and Data managers in the effective management of the clinical governance process across thematic lines to meet the requirements of relevant national standards. Analysing intelligence data Promote the active involvement of carers and patients in clinical governance activity. Oversight of Directorate research and monitoring findings and action plans from Trust wide and local audits to promote patient safety and quality improvement, sharing learning at internal and external events. Use data indicators (incidents, complaints and risks) to signal the need for reviews/audits of practice. Person specification Education/Qualifications Essential criteria Graduate level of education and/or relevant professional qualification Desirable criteria Further qualification in statistical analysis or clinical background Previous Experience Essential criteria A proven track record of successfully implementing change Experience of managing and mentoring staff Experience of Clinical governance and audit research methodology Experience of devising, introducing, implementing, developing and reviewing clinical governance practice Proven track record of delivering clinical governance objectives in line with organisational strategy Desirable criteria Project management experience Experience of working in the NHS or Health care setting Skills/Knowledge/Ability Essential criteria Thorough understanding of the principles and practice of clinical governance systems, and their use to improve clinical practice. Proven ability to analyse complex problems, develop and successfully implement practical and workable solutions. Demonstrable evidence of priroritising work programme A strong sense of personal and team accountability coupled with a clear understanding of the boundaries around delegated authority Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working A good understanding of the changing NHS environment Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust’s and your performance expectations. Experience of managing conflict and difficult situations and knowledge of a wide range of problem solving techniques. Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups, and common sense in knowing when to brief “up the line”. demonstrable evidence of improving services through an ability to sustain a clear performance focus on achieving demanding goals Excellent inter-personal and communication skills, both written and verbal, with good listening skills and an ability to work with a wide range of professions and patients Write and action a Root Cause Analysis report to a high standard Additional Information Essential criteria Demonstrate Trust values and putting our patients first Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Michael van Orsouw Job title Head of Nursing - Cardiovascular Email address [email protected] Telephone number 020 7188 0960 Additional information Please contact for further information: Michael van Orsouw Head of Nursing Cardiovascular Becket House St Thomas' Hospital, Lambeth Palace Road London, SE1 7EH Email [email protected] or Sian Jones Deputy Head of Nursing Cardiovascular [email protected]