Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. We are seeking a Senior Solution Architect specialising in Marketing Cloud and Data 360 to lead customer engagement and data architecture initiatives. In this role, you will act as a strategic advisor to our largest and most complex enterprise customers, guiding transformation programmes that unify, govern, and activate customer data across multiple channels. These programmes support Agentforce and AI-driven personalisation.

You will partner with C-level and senior business and IT leaders to translate complex business goals into clear, scalable technology roadmaps. You will lead delivery teams through integration, governance, and architectural health checks, while mentoring mid-level architects. Your expertise will be critical in designing enterprise engagement architecture, defining data governance and consent management, ensuring compliance with privacy regulations, and setting integration and coding standards.

This is an opportunity to drive the evolution of an AI-first delivery and engineering methodology, serve as a trusted advisor, and deliver innovative marketing and data solutions that empower customers and transform businesses.

Experience
- Extensive experience leading Salesforce technical consulting projects with significant people management.
- Proven delivery of large-scale Marketing Cloud and Data 360 programmes.
- Strong application design skills combined with data, integration, and security architecture expertise.
- Experience with high-volume data (10M+ records) is desirable.
- Ability to document solutions clearly including data flows, flowcharts, and technical artefacts.
- Ability to translate business requirements into technical solutions and map business processes to Salesforce products.
- Strong interpersonal, written, and verbal communication skills.
- Ability to influence C-level stakeholders and build productive relationships.
- Willingness to travel to client sites as required.
- Ability to learn new skills, ways of working, and technologies in a rapidly changing environment.

About you
Strategic thinker and leader passionate about AI-driven innovation and customer success. You thrive in complex environments and enjoy mentoring others. You are committed to delivering scalable, compliant, and high-quality solutions that align with business goals and Salesforce best practices.

Qualifications
- 6+ years of Marketing Cloud experience and 2+ years of Data 360 experience, including advanced unified profile and activation design.
- 6+ years in marketing technology architecture, CRM platform engineering, or enterprise solution consulting.
- Relevant certifications such as Marketing Cloud Consultant, Marketing Cloud Developer, Data 360 Consultant, Marketing Cloud Email Specialist, Marketing Cloud Administrator.
- Experience migrating from Eloqua, Marketo, or HubSpot.
- Familiarity with Snowflake, Databricks, AWS, and GCP as upstream data sources.
- Experience with WhatsApp, SMS, push channels, Marketing Cloud Personalisation or Salesforce Personalisation.
- Familiarity with Agentforce, generative AI, and agentic delivery patterns.
- Experience with AI evaluation frameworks and business metrics.
- Advanced knowledge of Marketing Cloud Next and Marketing Cloud Advanced.