Location
London

Hours
Hours to be confirmed based on operational needs, including night shifts

Salary
Negotiable

About the Role
Join us at Raffles London at The OWO, a landmark Grade II* Edwardian building on Whitehall, where luxury, heritage, and extraordinary experiences come together. As a Senior Waiter in The Guards Bar, you will be responsible for delivering exceptional service from the moment guests arrive until they leave, ensuring their experience is memorable and seamless. You will work closely with waiters and bartenders, supporting food pick up, table service, clearing, station refills, and drink service. You will maintain the bar and stations, act as a communication link between front of house and back of house, support the hostess and team members, and relay guest feedback to management.

Your responsibilities include thorough knowledge of the menu and products, delivering food orders promptly with detailed explanations, assisting with table settings, checking in with guests for additional orders or refills, and ensuring food safety standards are met. You will also commit to sustainable practices in waste management and purchasing. In the absence of line managers or senior employees, you may take on additional responsibilities and assist in other departments as required.

Health and safety are paramount; you will be expected to report and rectify hazards, be familiar with fire, emergency, and bomb procedures, and promote a safe working environment for all staff and guests.

Experience
Proven track record of delivering high levels of service under pressure, preferably within a luxury hotel environment. Experience working with LQA, Forbes 5* or equivalent standards is desirable.

About you
Excellent communication skills in English, both verbal and written. Enthusiastic and committed to providing outstanding guest experiences. Detail-oriented team player with flexibility to adapt to different work situations. Strong time management and multitasking abilities while maintaining a professional appearance.

Qualifications
Ability to work night shifts as required. Willingness to perform manual handling tasks including pulling, lifting, and pushing. Commitment to health and safety standards and sustainable practices. Previous luxury hospitality experience is advantageous but not mandatory.