Location
5 Pancras Square, London Borough of Camden, N1C 4AG

Hours
Full Time - 36 hours per week

Salary
£43,615 - £49,523

About the Role
As a Service Charge Officer, you will play a key role in ensuring leaseholders receive accurate, transparent and timely service charge information. Working within the Home Ownership team, you will be responsible for calculating and billing service charge estimates and actuals, resolving queries and disputes, and helping leaseholders understand their charges through a responsive and person-centred approach. You will build strong working relationships with colleagues across Housing, Repairs and Income Collection, using your attention to detail and problem-solving skills to deliver a high-quality service that supports both residents and organisational objectives. You will also contribute to continuous improvement within the team, providing insights and updates to the Service Charge Team Leader and, where required, supporting legal and enforcement processes by gathering evidence and representing the organisation at tribunals or court hearings. This is an excellent opportunity for someone who enjoys combining financial accuracy with excellent customer service to make a real difference for leaseholders.

Experience
Experience working with complex service charge information and producing accurate calculations and billing is highly desirable. Knowledge of leasehold service charges and the legislative framework is preferred, or the ability and enthusiasm to develop this knowledge quickly.

About You
You will combine strong financial and analytical skills with a genuine passion for helping people. You will be confident explaining technical information clearly and sensitively to leaseholders, proactive in identifying and resolving issues, and able to manage a varied workload. You will work collaboratively with colleagues across Housing, Repairs, Income Collection and other partner services to achieve positive outcomes for residents. You value equality, inclusion and partnership working, recognising the diverse needs of Camden’s communities and adapting your approach accordingly. Excellent communication, organisational and problem-solving skills are essential, along with the ability to balance attention to detail with a relational approach to ensure residents feel informed, supported and treated fairly.

Qualifications
There are no specific qualification requirements stated for this role, but a strong understanding or willingness to develop knowledge of leasehold service charges and relevant legislation is important.