Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has come up to join the Theatres, Anaesthesia and Perioperative Medicine directorate as the Service Manager for Anaesthetics and Data Quality. We are looking for an enthusiastic manager with a strong operational background managing both inpatient and outpatient clinical services, excellent communication skills and a passion for delivering high quality patient care. The Service Manager (SM) is accountable to the General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets. The post holder will also offer a high level of support to the senior management team. Main duties of the job Responsible for overseeing daily operations in Anaesthetics and Data Quality. This includes managing services to meet performance targets, resolving operational issues, and ensuring compliance with Trust policies. The role involves managing staff deployment, anticipating shortages, and addressing performance and disciplinary matters, while ensuring clinical and medical rotas are effectively managed. The Service Manager is also tasked with implementing risk management and governance processes, resolving complaints, and ensuring compliance with governance standards. They are responsible for managing budgets, identifying cost-saving opportunities, and supporting business case development to meet service needs. Additionally, the Service Manager leads on service improvement and strategic initiatives, contributing to modernising patient care and aligning services with Trust and NHS objectives​. The role will hold key relationships with stakeholders across the multi-disciplinary team. These include, but are not limited to: General Manager, Deputy General Manager, Matron, Assistant Service Manager, Consultants and Junior Medical Staff, Nursing Staff, Clinical Nurse Specialists, Allied Health Professionals, Administrative and Clerical Support Staff. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best- known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. The Theatres, Anaesthetics and Perioperative Medicine directorate is one of the largest clinical support directorates, managing 44 operating theatres across multiple sites, including St. Thomas and Guy’s Hospitals, as well as satellite locations. These theatres are nationally benchmarked for their high productivity, supporting both elective and emergency surgeries. With approximately 900 staff, including a large medical and nursing workforce, the directorate plays a critical role in providing anaesthetic and allied staff support. Significant growth is anticipated with workforce development, theatre estate improvements, and capacity expansion. The Service Manager is pivotal in ensuring operational performance and leading service improvements and redesign​. Detailed job description and main responsibilities For further information on this role, please review the job description and contact James Oakley, Deputy General Manager ([email protected]) Person specification Education and Qualifications Essential criteria Educated to degree level or equivalent knowledge, skills and experience. Evidence of recent Continuing Professional Development. Desirable criteria Understanding of lean methodology. Previous experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures. Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Desirable criteria Knowledge and understanding of the changing NHS environment. Managing Consultants and junior doctors Skills/ Knowledge/ Ability Essential criteria Knowledge of operations and / or project management methodologies and techniques. Knowledge of contract management. Understanding and track record of successful change and project management. Effective people and project management skills. Use analytical and judgement skills including understanding and application of complex statistical and numerical data. Work flexibly and prioritise in response to changing demands and requirements. Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.. Excellent management skills including motivating and coaching staff. Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems. IT literate, including competency in MS Office programmes and in particular in Excel. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name James Oakley Job title Deputy General Manager Email address [email protected] Telephone number 07590685522