Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Stripe is a financial infrastructure platform for businesses, used by millions of companies worldwide to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, offering an unprecedented opportunity to make an impact at extraordinary scale.

The Customer Success (CS) team manages the post-sales lifecycle for Stripe users, driving user success, retention, expansion, and supporting renewals. The CS Strategy and Operations (S&O) team partners strategically and operationally with CS leadership to shape how Customer Success operates at Stripe. This includes running and improving day-to-day operations such as leadership forums, territory and compensation design, systems, and execution cadences, as well as guiding the long-term direction.

In this analyst role, you will help scale the team by surfacing insights for leaders, automating processes, building dashboards, and driving run-the-business operations. You will translate CS priorities into actionable plans, lead cross-functional initiatives, and build operating mechanisms that enable better decision-making, consistent execution, and effective scaling.

The near-term focus is to strengthen the operational foundations of Stripe’s Customer Success business. You will work on projects spanning process design, business cadences, systems, reporting, and territory management to help the team operate effectively as it grows. As an analyst, you will turn data into actionable insights, measure and forecast business performance, and build dashboards that enable better decision-making. You will also identify opportunities to improve workflows and partner across functions to design and implement scalable solutions.

Experience
- 5-6 years of operations experience in a software solutions or technology company
- 3+ years working with a GTM or Sales organization
- Data analytics skills including SQL, creating and running complex queries, and building dashboards
- Business and operational SLA reporting experience

About you
- Clear, proactive, and concise communicator
- Self-starter comfortable with ambiguity
- Strong problem-solving skills and ability to partner cross-functionally
- Ability to translate priorities into actionable plans and lead initiatives

Qualifications
- Preferred: Experience with Tableau or Salesforce (SFDC) report development
- Preferred: Experience as a user and report developer in SFDC