Location
Covering West London

Hours
37.5 hours per week

Salary
£31,930 per annum

About the Role
Are you passionate about making a difference and creating positive social impact? As a Support and Progression Advisor, you will play a transformational role in a voluntary, health-informed programme in large community settings. You will help participants unlock their potential and build confidence by identifying strengths to overcome barriers throughout their voluntary journey.

In this role, you will manage a focused caseload and deliver support from both office and community-based settings. You will coordinate health interventions, community referrals, skills and volunteering opportunities, employer engagement, and in-work support where appropriate.

Your key responsibilities will include managing regular contact with participants to enable their successful progression, completing personalised assessments to develop tailored support plans, supporting access to skills development and community activities, coordinating referrals to specialist services, adapting support for vulnerable participants, escalating safeguarding and wellbeing concerns as needed, and accurately recording participant progress in line with contractual and quality standards.

Company Description
Ingeus is a leading human services provider helping people, businesses, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Experience
- Experience of working in a relevant industry within the past 3 months
- Ability to adapt communication styles to meet individual needs, whether delivering support in person, by telephone, video call or other online platforms
- Good understanding of safeguarding, wellbeing, confidentiality, data protection, digital systems and professional standards
- Experience supporting people facing health, wellbeing, disability, confidence-related or wider personal barriers
- Experience delivering coaching, mentoring, advice, guidance or key worker support in a people-centric way
- Experience developing personalised support plans and supporting positive outcomes, including confidence-building, skills development and readiness for work
- Experience in community-based, employability, health, social care, wellbeing or related settings is beneficial

About you
Strong relationship-building, communication, coaching and motivational skills
The ability to communicate effectively and build trust with participants who may have complex needs
Strong planning and organisational skills to meet quality standards while supporting sustained engagement and progress
Comfortable working in both office and community settings to collaborate with internal and external stakeholders

Qualifications
No specific qualifications are stated, but relevant experience and skills as outlined above are required.