Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Are you interested in working in a dynamic and kind environment? Do you want to make a difference to patients with suspected cancer? If so, this position is for you! As part of the Cancer Data Team, 2 Week Wait (2WW) team provides Trust-level support for multi-disciplinary teams focusing on the care of those on a suspected cancer pathway. The team book appointments, support the administrative function of the MDTs, and proactively track patients on a suspected cancer pathway, liaising with colleagues in all areas of the Trust and with other external agencies. Please take into consideration that this vacancy requires shift patterns between 8:00 and 18:00 Monday to Friday. Main duties of the job • Process all suspected cancer referrals from internal and external organisations. • Contact patients and book appointments appropriately within the cancer breach targets. • Identify information which may be required to support the clinical decisions and source this accordingly, contacting other organisations as required. Ensuring all documentation is available to allow decisions to be made at the earliest opportunity. • Complete actions regarding the care of patients within the designated pathway. • Be the first point of contact for patients that have been referred on a suspected cancer priority via the 2WW call centre. • Management of 2WW referrals waiting list. This position is ideal for candidates who are compassionate, believe in the values of the NHS and want to make a difference to other people's lives. Working for our organisation At Guy's and St Thomas' you’ll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here. We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard. We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and able to work under pressure. Detailed job description and main responsibilities Planning and organisation: • Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies. • To have a clear understanding of the requirements of 2WW Services for designated patient care pathway, ensuring all information regarding the patient is ready for the clinical team on time. • Review and escalate cancelled/suspended/deferred patient appointments accordingly and update the relevant suspected cancer pathway tracking. • To follow the Standard Operating Procedures as set out by the Cancer Data Team Manager and Service Management teams. • Updating on all enquiries regarding patients’ care on a cancer pathway from external/internal organisations in a timely manner. • Identify patient care information which may be required to support the decisions and source this accordingly, contacting other organisations as required, e.g. requesting imaging and other results. Communication: • Contact patients via call centre to book appointments. • Email clinical teams with referrals that require vetting. • Contact external parties via email/telephone to obtain any further information required. • Action day-to-day issues, ensuring a resolution, supported by the Assistant Pathway Manager. • Escalate any patients at risk of breaching the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures. • Develop working relationships with clinicians and managers across the directorate, to support a seamless patient care pathway. • To be proactive, responsive, flexible and patient focused at all times in line with Trust values. Information Resources: Responsible for the accurate input and maintenance of confidential patient data onto relevant Trust IT systems. Responsible for the update of the Cancer Patient Tracking List (PTL), ensuring that patients are booked in line with clinical requirements, Trust and National waiting time targets and escalating exceptions. Ensure that all patient health records are appropriately tracked and securely stored according to the Health Records, Information Governance and other relevant policies. Provide the information team with patient care pathway data to support their submission of data to the National CWT database. Education and professional development: • Complete all mandatory training. • Attend training sessions provided by the team and within the Trust. • Rotate across different teams within the Cancer Data Team, to broaden knowledge of tumour groups. • Participate in departmental meetings. General: Undertake any general office responsibilities including scanning, collection of post, sorting of incoming post into departmental and priority order, date and receipt stamping of any post. Work flexibly to ensure that the Cancer Data Team operates effectively, including working across both acute hospital sites and across all specialty boundaries. Ensure that the any telephone, e-mail or written queries are responded to within the appropriate timeframe and escalated if necessary, in accordance with departmental protocols as directed by the Pathway Manager. Support the with any ad hoc audits, such as referral quality, vetting turnaround etc, as required by the Patient Scheduling Directorate management team/ Cancer Directorate management team. Develop and maintain relationships with all staff groups to ensure the Cancer Data Team functions as effectively as possible. To interface with Primary Care and other organisations, as required. Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department, including deputising for the Patient Flow coordinator if required. The Trust, as are all NHS Trusts across England, is working towards extended hours to meet the needs of patients. Therefore, there would be an expectation of working flexibly to cover shifts until 6pm. Person specification Education Essential criteria General education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience Desirable criteria IT package qualification / training such as the European Computer Driving Licence (ECDL) Customer service qualification / training Previous experience Essential criteria Proven experience of working in demonstrating evidence of working with confidential documents and information Proven experience of working in demonstrating evidence of ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team. Desirable criteria Knowledge of medical terminology Experience of an administrative role within the NHS Experience of competent data collection and data quality Skills/ Knowledge/ Abilities Essential criteria Excellent communication skills, with the ability to relate to a diverse group of professional staff and Public Excellent communication skills, with the ability to communicate clearly in writing, face to face and on the phone. Excellent communication skills, with the ability to convey sensitive information in an appropriate manner Excellent communication skills, with the ability to communicate nonclinical advice to patients in a sensitive and tactful manner. Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Proficient IT skills experience of using Microsoft Word, Excel and Outlook Ability to work on own initiative and with minimal supervision. Ability to work within a team and develop good working relationships with colleagues at all levels Understanding of confidentiality and its application and maintenance in and out of the workplace. Desirable criteria Knowledge of the key waiting times targets including 18 weeks and cancer pathways Knowledge of Trust hospital systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Rocio Prego Rodriguez Job title Assistant Pathway Manager Email address [email protected] Telephone number ext: 50253