Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Business Support Administration function supports the Neighbourhood Nursing service through four hubs – Telephone Management, Referral Management, Lambeth Operational Hub and Southwark Operational Hub. Processes relating to referrals and telephones are centralised in the referral management and telephone management hubs respectively. The Lambeth and Southwark operational hubs support the nursing teams within the nursing team office bases, from the administrative team’s base or from home, as the work requires. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job · Lead the provision of a high quality, comprehensive and efficient administrative service. · Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions. · Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel. · Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. · Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate. · Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care. · Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team. · Prepare acknowledgement letters and draft replies where required. · Make travel arrangements, booking venues and catering arrangements for meetings and conferences. · Provide dictation and typing services, including audio and direct dictation as required. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities. Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. We provide treatment for people with heart and lung disease, including rare and complex conditions, offering some of the most sophisticated treatment that is available anywhere in the world. Detailed job description and main responsibilities · Lead the provision of a high quality, comprehensive and efficient administrative service. · Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions. · Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel. · Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies. · Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate. · Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care. · Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team. · Prepare acknowledgement letters and draft replies where required. · Make travel arrangements, booking venues and catering arrangements for meetings and conferences. · Provide dictation and typing services, including audio and direct dictation as required. · Cover full PA and secretarial support to named individuals as required. · Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales. Person specification Essential Essential criteria Good general education with English and Maths to GCSE standard or equivalent Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of healthcare administration Desirable criteria Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Confidence in making decisions when dealing with competing priorities Excellent organisational skills and attention to detail Essesntial Essential criteria Ability to work methodically in a busy environment and meet deadlines Desirable criteria Ability to develop and maintain good working relationships with all levels of staff Essential Essential criteria Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service Desirable criteria Experience working in a customer service setting Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. Further details / informal visits contact Name Ms Karyn Greene Job title Assistant Service Manager Email address [email protected] Telephone number 07761869172