Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. We are seeking hands-on Technical Architects to join our Professional Services team within the Customer Success Group (CSG). In this role, you will lead the technical implementation of complex, enterprise-grade Salesforce solutions, leveraging your deep expertise in Sales Cloud, Service Cloud, and the broader Salesforce Platform. You will serve as a "Core Platform" practitioner, designing secure, high-performance architectures ready for enterprise AI usage. Working closely with solution architects, developers, and project managers in agile frameworks, you will translate business needs into technical reality by designing, testing, and deploying complex code and integration patterns. As a Technical Architect, you will be a steward of technical excellence, collaborating with engineering and product teams to ensure solutions deliver maximum business value. You will also contribute to internal thought leadership by defining coding standards and environment management best practices. This role offers the opportunity to partner with executive customer stakeholders, guide scalable technical architectures, proactively manage risks, and lead initiatives to grow the technical practice within Salesforce.

Experience
- Hands-on technical consulting and solution implementation experience in major software domains such as CRM, ERP, or HR.
- Proficient coding experience in object-oriented languages.
- Experience defining technical system architecture, identifying gaps, and designing comprehensive solutions including multi-org/landscape strategies.
- Knowledge of API patterns (REST, SOAP, Bulk, Platform Events) and integrating Salesforce with various business systems (ETL, middleware, legacy CRM).
- Strong communication and presentation skills, able to develop technical materials and articulate concepts to both technical and non-technical audiences.
- Ability to rapidly learn new coding concepts, platform capabilities, and AI technologies.
- Willingness and availability to travel regionally and occasionally internationally as needed.

About you
Detail-oriented and proactive with strong problem-solving skills. You are a collaborative team player who can communicate sophisticated technical concepts clearly and effectively. You are passionate about driving innovation and delivering business value through technology. You thrive in agile environments and enjoy mentoring and leading technical initiatives.

Qualifications
- 5+ years of direct experience with Apex, Lightning Web Components, Flow, and the Lightning Platform.
- Relevant technical certifications such as Application/System Architect credentials are highly regarded; 6+ Core certifications preferred.
- Experience with Agile methodologies and frameworks (e.g., SAFE).
- Familiarity with adjacent Salesforce clouds such as Experience Cloud, MuleSoft, and Data 360, as well as platform-native automation and AI tooling.
- Experience contributing to technical communities and defining best practices is a plus.