Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Salesforce is the #1 AI CRM, where ambition meets action and innovation is a way of life. We are seeking hands-on Technical Architects to join our Professional Services team within the Customer Success Group (CSG). In this role, you will lead the technical implementation of complex, enterprise-grade Salesforce solutions, serving as a Core Platform practitioner with deep expertise in Sales Cloud, Service Cloud, and the broader Salesforce Platform. You will design scalable technical architectures, ensure platform security and performance, and enable enterprise AI readiness. Working closely with solution architects, developers, and project managers in agile environments, you will translate business needs into technical reality by designing, testing, and deploying complex code and integration patterns. You will also contribute to internal thought leadership by defining coding standards and environment management best practices. This role requires strong communication skills to effectively engage with both technical teams and non-technical business leaders, as well as the ability to lead and resolve technical challenges throughout customer engagements.

Experience
- Hands-on technical consulting and solution implementation experience in major software domains such as CRM, ERP, or HR.
- Proficiency in object-oriented programming languages.
- Experience defining technical system architecture, identifying gaps, and designing comprehensive solutions including multi-org strategies and governor limits.
- Knowledge of API patterns (REST, SOAP, Bulk, Platform Events) and integrating Salesforce with various business systems.
- Experience working in agile frameworks and collaborating with strategic delivery teams.
- Ability to document technical solutions clearly, mapping business processes into system diagrams and technical artifacts.
- Strong communication and presentation skills, capable of explaining complex technical concepts to diverse audiences.
- Willingness and availability to travel regionally and occasionally internationally.

About you
- Detail-oriented with a strong ability to rapidly learn new coding concepts, platform capabilities, and AI technologies.
- A proactive problem solver who can identify and resolve technical risks and roadblocks.
- Collaborative team player who contributes to growing the technical practice and community knowledge.
- Passionate about driving innovation and delivering value through technology.

Qualifications
- 5+ years of direct experience with Apex, Lightning Web Components, Flow, and the Lightning Platform preferred.
- Relevant technical certifications such as Application/System Architect credentials are highly regarded.
- 6+ core Salesforce certifications preferred; Agentforce Specialist and Data 360 certifications are a plus.
- Familiarity with adjacent Salesforce clouds (Experience Cloud, MuleSoft, Data 360) and platform-native automation/AI tooling is advantageous.