Location
London office with a hybrid working model available.

Hours
Full Time

Salary
Negotiable

About the Role
Linklaters is a global law firm operating in 20 countries through 30 offices. We pride ourselves on being a people business, where exceptional talent thrives in a collaborative, innovative, agile, and responsible environment. This role supports the Technology Vendor Manager by coordinating vendor governance and operational activities, ensuring performance management, contract compliance, financial control, risk management, and continuous improvement across technology vendors.

Key responsibilities include planning and supporting vendor governance meetings, reviewing supplier reports, maintaining contract management frameworks, monitoring service levels and KPIs, supporting supplier benchmarking, managing financial controls and invoice reconciliation, tracking risks and issues, facilitating dispute resolution, and driving vendor management process improvements.

This role requires close collaboration with internal stakeholders, third-party providers, and Strategic Sourcing to ensure transparency, assurance, and audit readiness while fostering innovation and service excellence.

Experience
Typically three to six years in vendor management, PMO, IT service management, or a related role within a governed or outsourced environment. Experience in large, complex organizations and working with managed service providers for outsourced IT services (including nearshore and offshore) is preferred. Experience in legal or professional services is advantageous.

Working knowledge of ITIL and demonstrable ability to establish and maintain vendor management tools, trackers, reporting packs, governance routines, and evidence repositories.

About you
Strong ability to interpret and apply detailed commercial contracts, service schedules, obligations, SLAs, KPIs, and performance regimes. Sound understanding of financial controls, purchase orders, invoicing, payment processes, spend analysis, and cost optimisation within supplier relationships.

Excellent documentation, assurance, reporting, and analytical skills with high attention to detail and clear, succinct communication. Effective stakeholder and supplier relationship management skills, including confidence to challenge constructively, coordinate across teams, and support conflict resolution.

Ability to balance business outcomes, contractual constraints, and operational practicality. Strong Microsoft 365 capability including Word, Excel, PowerPoint, and SharePoint, with an interest in using AI tools such as Microsoft Copilot to improve productivity and insight.

Qualifications
No specific qualifications are stated; however, relevant experience and skills as outlined above are essential.