Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Mace combines construction expertise with consultancy to unlock potential in every person and project, redefining the boundaries of ambition. As Technology Manager for Infrastructure and Platforms, you will run our infrastructure and platform services as products. Reporting to the Technology Director for Infrastructure and Platforms, you will make the case for what we build, starting from user requirements, and own the roadmap and backlog that deliver them. This role requires strong technical understanding but no hands-on engineering, as our partners lead implementation. You will be the technical authority on how solutions are built.

Mace Consult is a newly independent global consultancy with growing demand for infrastructure and platform initiatives. This role provides a clear ‘front door’ to turn demand into an orchestrated roadmap, keeping partners’ work moving and demonstrating delivered outcomes. There is no set way of working yet, and you will play a pivotal role in shaping it.

You will be responsible for running infrastructure and platform services as products, each with clear users, defined roadmaps, and measured outcomes across three pillars: cloud and core infrastructure, platform tooling, and workplace and identity. You will understand our users—the teams who build on and leverage our infrastructure and platforms—mapping their needs and workarounds alongside Business Relationship Managers.

You will own the backlog for each pillar and shape its roadmap with the Technology Director and Senior Technology Manager, prioritising work based on demand and usage data rather than urgency. You will provide infrastructure and platform demand with a clear ‘front door’, incorporating self-service and built-in guardrails where appropriate.

Translating roadmap items into clear deliverables for partners and managed service providers (MSPs), you will articulate the ‘what’ and ‘why’ so they can determine the ‘how’. You will drive delivery by setting the pace, guiding changes through governance, and validating partner delivery against agreed outcomes. You will work closely with Operations, Service Delivery Managers, and MSPs to drive continuous improvement.

Measuring and reporting on adoption, friction, and outcomes, you will demonstrate the cost and value of each pillar. You will help define shared responsibility models for infrastructure and platform products, ensuring clear ownership across hosting, guardrails, and product teams’ applications and data.

You will help shape how infrastructure and platforms are run as products, developing a product catalogue with named owners and service levels, self-service routes for engineering teams, and leaner, AI-assisted ways of working. You will work collaboratively towards a net-zero carbon transition, sharing responsibility for identifying and managing associated carbon emissions and reductions during delivery.

Experience
- Proven experience owning a technical product, platform, or internal service end-to-end: roadmap, backlog, priorities, and measurable results.
- Demonstrated experience structuring deliverables for managed service providers or external partners, setting operational pace, and accepting delivery against commercial outcomes.
- Comprehensive understanding of IT change governance and ability to navigate delivery effectively.
- Strong technical fluency across infrastructure, cloud, and platform technologies including cloud architecture, governance, security, modern application hosting, enterprise networking, identity and access management, information governance, Infrastructure as Code, and cloud economics.
- Experience with Microsoft 365 and Microsoft Azure.
- Practical understanding of FinOps principles applied to cloud and platform expenditure.
- Working knowledge of data sovereignty, residency requirements, and multi-region hosting architectures.
- Familiarity with Datadog, GitHub, or modern internal developer portals.
- Practical exposure to AI-assisted delivery workflows.

About you
- User-first approach: engaging directly with users, mapping journeys, identifying workarounds, and measuring success by adoption and outcomes.
- Confidence to challenge business and senior stakeholders when necessary, articulating strategic rationale and trade-offs.
- Ability to cultivate strong working relationships with adjacent functions such as Operations.
- Ability to assimilate new technical concepts rapidly and translate complex technical trade-offs to non-technical stakeholders.

Qualifications
No specific formal qualifications are listed; however, strong technical knowledge and relevant experience are essential.