Location
London

Hours
Full Time

Salary
Negotiable

About the Role
Linklaters is a global law firm operating in 20 countries through 30 offices. We pride ourselves on being a people business, where exceptional talent thrives in a collaborative, innovative, efficient, agile, entrepreneurial, and responsible environment. We foster a positive, supportive, fair, and inclusive atmosphere that celebrates diversity and challenges bias.

As a Technology Support Service Engineer, you will assist and provide technical support to end users by troubleshooting and resolving hardware, software, desktop, and application-related issues. Your responsibilities will include diagnosing technical problems such as account setup and network configuration, managing incoming ticket requests, updating tickets with accurate and timely information, and reviewing incident tickets for proper routing and resolution.

You will collaborate with system owners to ensure appropriate support for end users, log and track all service requests and incidents in the ticketing system, and provide data reporting on key performance indicators to monitor operational performance and service level compliance. Additionally, you will assist with the setup and configuration of new hardware and software, provide first-level technical support, and escalate complex issues to senior team members and other Technology & Data teams as needed.

This role requires a proactive approach to delivering excellent IT support within a global professional services environment, contributing to the smooth operation of Linklaters’ technology infrastructure.

Experience
Experience in IT support within a global professional services or corporate environment, preferably in the legal sector. Proven ability to provide on-site technical assistance and collaborate with IT teams to resolve complex issues while maintaining detailed records of service requests and resolutions.

About you
Strong problem-solving skills with a customer-focused mindset. Ability to work collaboratively in a fast-paced, dynamic environment. Excellent communication skills and attention to detail. Commitment to inclusivity and working as part of a diverse team.

Qualifications
Relevant IT certifications or qualifications are advantageous but not mandatory. A willingness to learn and adapt to new technologies and processes is essential.