Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The post holder will manage a small team of co-ordinators providing a professional, responsive and customer focused Temporary Staffing service, ensuring delivery in accordance with Service Level Agreements. The post holder will provide excellent customer service to managers and staff, ensuring adherence to process, Trust policies, legal and best practice, and ensuring that any queries issues and complaints are dealt with quickly and efficiently. They will also be responsible for providing advice and guidance on the operation of self-service and other relevant systems and resources. The post holder will monitor Temporary Staffing IT systems to ensure SLA shift fill levels are achieved and the continuous running of the service and seamless transfer of data between systems (e.g. ESR, Allocate); pro-actively investigating and resolving data input errors and amending system and data errors to ensure data accuracy and error free operations. Key Relationships Internal: Trust Managers and staff, HR Teams, Shared Service Teams External: Bank and agency staff, external agencies, professional bodies. Main duties of the job To deliver a first class, customer focused Temporary Staffing support and advisory service providing information, advice and coaching to managers in all matters related to bank and agency staff. To provide excellent customer service intervening when required ensuring booking requests are filled and that SLA requirements are consistently met. Addressing enquiries and errors ensuring that any booking and payment issues, and complaints are dealt with quickly and efficiently. To provide guidance to managers and team members in the application of the electronic Temporary Staffing booking systems and other Temporary Staffing resources. To advise on the most cost-effective options for managers, maximising Trust Bank Staff and minimising the use of external agencies, exploring joint solutions where this is feasible to actively reduce Trust spend. To coach Trust managers on legal and best practice in respect of bank and agency workers. To ensure that all information pertaining to bank and agency booking transfers seamlessly between automated systems. To check pre-payroll reports against data held on Staff Bank and Trust systems (including HealthRoster and ESR) ensuring that any errors are amended before the Bank payroll is run. To monitor and ensure the performance of direct reports performing staff management duties as required by the Trust. Working for our organisation Guy’s and St Thomas’s is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’s NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. The commitment of our 25,000 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff, so they are able to deliver high quality, safe and efficient care. The Temporary Staffing Team is part of the Trust’s corporate workforce department. It provides effective management of temporary staffing placements within the Trust, in order to support a flexible, safe and cost-effective workforce. The Trust Staff Bank provides an extremely active and successful flexible staffing service to the Trust for all groups of staff including nursing, medical locums, estates and facilities, admin & clerical, IT contractors, allied health professionals and healthcare scientists. Detailed job description and main responsibilities Operational Delivery To deliver a first class, customer focused Temporary Staffing support and advisory service providing information, advice and coaching to managers in all matters related to bank and agency staff. To provide excellent customer service intervening when required ensuring booking requests are filled and that SLA requirements are consistently met. Addressing enquiries and errors ensuring that any booking and payment issues, and complaints are dealt with quickly and efficiently. To provide guidance to managers and team members in the application of the electronic Temporary Staffing booking systems and other Temporary Staffing resources. To advise on the most cost effective options for managers, maximising Trust Bank Staff and minimising the use of external agencies, exploring joint solutions where this is feasible to actively reduce Trust spend. To coach Trust managers on legal and best practice in respect of bank and agency workers. To ensure that all information pertaining to bank and agency booking transfers seamlessly between automated systems. To check pre-payroll reports against data held on Staff Bank systems ensuring that any errors are amended before the Bank payroll is run. To monitor and ensure the performance of direct reports performing staff management duties as required by the Trust. Audit and Compliance To ensure data accuracy so that data held on shared systems is transferred and recorded accurately, investigating anomalies and escalating issues as appropriate. To monitor Temporary Staffing bookings made through self-service systems, ensuring that managers are fully compliant with relevant legislation regulations, codes of practice and Trust procedures. To ensure that the principles of equality and diversity are adhered to at all times. Service Development Under the direction of the Operations and Compliance Team Leader, to assist in the implementation of service changes and local policy and practice to ensure continual high impact customer service within area of responsibility. To ensure that areas of concern and trends are highlighted feeding into the continuous development of the service. To support the delivery of initiatives that will reduce temporary staffing spend and increase efficiency both locally and across the organisation Information resources To maintain the data integrity of manual and electronic filing systems and to ensure security and confidentiality at all times. To utilise Staff IT, SMS and other systems to communicate with staff and managers in respect of issues relating to booking and payment. Where required, to attend and take minutes at investigation and/or performance meetings in respect of bank staff. Communication To provide leadership, guidance and support to managers and staff at all levels within the Trust in respect of the placement of temporary staff. To cascade information to direct reports providing coaching, training and guidance in order to continuously improve team performance To communicate information to managers and workers in respect of pay, banding and other terms and conditions. To provide advice and guidance to managers regarding performance issues in respect of bank and agency staff and, where applicable, provide administrative support at meetings. To provide, receive, and communicate sensitive and confidential information in accordance with relevant policies. To ensure effective communication and liaison between all stakeholders involved in the booking of temporary staff. Other To keep abreast of new developments which are applicable bank and agency. To ensure the principles of equality and diversity are maintained at all times. To be proactive with own learning. To undertake any other duties commensurate with the role. Person specification Qualifications Essential criteria Diploma level education or equivalent relevant training or experience within administration, recruitment or HR. Evidence of continuing professional development. Experience Essential criteria Previous experience within temporary staffing or generalist HR or recruitment environment. Experience working within a customer focused office environment in a large, complex organisation. Previous experience of operating HR, Payroll or Recruitment IT systems. Desirable criteria Experience working in HR support function or customer service within the NHS. Experience using ESR Knowledge Essential criteria Knowledge HR legislation and best practice. Understanding of legal responsibilities in respect of temporary staffing issues Good understanding of AfC terms and conditions Good understanding of the changing NHS environment. Understanding of equality and diversity issues. Good understanding of data protection issues and confidentiality. Desirable criteria Knowledge of the Data Protection Act Skills Essential criteria Excellent written communication skills. Able to deal sensitively with complex HR queries. IT literate, with a good understanding of HR and payroll data systems Excellent organisational skills Outstanding customer focus Ability Essential criteria Able to meet operational deadlines within changing organisational priorities. Able to analyse problems and to develop practical and workable solutions Ability to communicate complex/sensitive information clearly and with confidence. Able to work effectively with colleagues at all levels on joint projects Able to advise appropriately in accordance with relevant policies. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Nadine Rose Job title Operations Manager Email address [email protected]