Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Our Transformation team works with clinical and operational teams of the Heart, Lung, and Critical Care Clinical Group based across Royal Brompton, Harefield and Guy’s and St Thomas’ hospitals to identify opportunities to improve services, create a vision to guide improvements, and provide the inspiration, resource and tools to execute changes in a collaborative way. We aspire to continually enhance the quality of care we deliver, the outcomes our patients achieve as a result, and their experience of our services. We must meanwhile future-proof the organisation and protect our world-leading services and research by making care delivery as efficient as possible. To do so we must leverage our existing clinical and administrative resources whilst taking advantage of emerging healthcare technologies. Main duties of the job Working closely with the Head of Transformation, clinical divisions, colleagues in the team and corporate support services, the post-holder will be responsible for: The organisation, planning and ultimate delivery of one or more of our key transformational workstreams Managing projects within workstream from initial concept and scoping to completion Ensuring widespread engagement of key stakeholders in their initiatives as an essential success factor Monitoring and quantifying the benefits of their work Regular reporting through our governance structure on progress, risks and issues, lessons and proposed next steps Identifying future priorities and initiatives for the programme Acting as an ambassador for the programme The post-holder will, where appropriate work, within a project management framework and ensure the delivery of the Transformation Programme using such a framework. Working for our organisation Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients. Detailed job description and main responsibilities Project Management Develop the scope and objectives of multiple initiatives simultaneously alongside workstream/project operational and clinical leads Assess complex situations and the options available for improvement, for example in developing business cases or in determining the most suitable course of action during a project Plan and organise a broad range of complex activities that will lead to delivery of the project’s objectives, covering business analysis, staff modelling, business case development and the introduction of new ways of working and business solutions Develop the governance arrangements for the workstream in order to provide the appropriate senior-level and regularity of oversight that will drive delivery on time whilst mitigating any risks to services Support and, if necessary, chair workstream meetings with senior operational and clinical Trust personnel in attendance Develop strong working relationships with senior stakeholders, ensuring they are regularly updated in a clear, concise and professional manner Develop and maintain credible project documentation, including plans, governance, board papers Identify key dependencies, risks and issues and develop management plans accordingly, including escalation to executives via the Head of Transformation Capture lessons learned to inform the shape and delivery of the later lifecycle of the initiatives as well as new initiatives, and share effectively with the rest of the team Take a structured approach to stakeholder engagement, ensuing a targeted approach based on individual and group drivers and interests Support the Head of Transformation to develop a structured approach to project and programme management for the team and the wide organisation Maintain concentration on several projects simultaneously, which may entail a variable work pattern, to ensure accuracy of information and attention to detail Service Improvement and Change Interpret national health service policies and guidance from regulators, royal colleges and other institutions to inform the development of new clinical pathways, models of care, service changes and projects, in collaboration with clinical and operational colleagues Develop policies for clinical directorates in collaboration with clinical, operational and corporate colleagues, to govern new care pathways, systems and processes, and subsequently implement them. Put in place measures to ensure and monitor sustainable adherence in the longer-term. Undertake research into key areas of clinical care, digital technology and process redesign to identify new opportunities for improvement and productivity Undertake analysis of Trust performance data to identify inefficiencies that could be addressed through the development of transformation initiatives Support the delivery of transformation/innovation initiatives by making use of quality improvement methodology, including: o Designing and facilitating workshops and activities to ensure engagement and collaboration o Developing implementation plans that draw on principles of continuous improvement o Using data and analytics to inform the direction and substance of transformational initiatives o Using a wide range of communication skills to win hearts and minds on sensitive change issues, including building close relationships with members of staff at all grades Guide and support the rest of the organisation in the planning and implementation of change initiatives that quality improvement methodologies by: o Acting as an ambassador for the team in sharing an approach to change that is rooted in improvement science o Develop a programme of training sessions alongside the medical education department on improvement science and/or project management methodologies and deliver these to members of staff from diverse backgrounds o Alongside the delivery of training, act as mentors for quality improvement projects delivered independently by clinicians and other members of staff within directorates Ensure that the human resources implications of transformation initiatives are considered through the change process, working with and bringing in colleagues from HR Communication Act as an ambassador for the Transformation Team, presenting relevant data and updates as required at internal and external meetings to update and engage Trust staff and other stakeholders Prepare and submit papers to internal governance for a, including project boards and the programme steering committee, to a high degree of quality and in good time Ensure other members of the team are informed about the nature of and progress with the relevant workstream through team meetings Identify opportunities for increased communication and engagement, working with the internal communications team and workstream leads Resource management Be responsible for setting and subsequently holding the budget of a project where applicable Work with divisional and corporate (Human Resources and Finance) colleagues to identify and quantify any resource implications or needs of an initiative Ensure that such financial implications are managed, monitored and escalated appropriately Flag to the Head of Transformation and/or operational lead where workstream resources do not meet the needs of delivery Information analysis and management Work with the team’s business informatics resources to ensure all workstreams have a set of quantifiable, realistic, targeted and measurable key performance indicators (KPIs) that amount to the delivery of its objectives, and reporting that tracks these KPIs Interrogate data and related information to identify trends and steer workstreams towards targeted interventions, including escalation to operational leads, and evidence progress towards objectives Use range of data and information to appraise several options available to address a service need Design and undertake audits (such as time in motion studies or activity tracking) and patient/staff surveys where appropriate to determine root causes and inform as well as demonstrate the progress of improvement plans Support patient engagement by designing and participating in forums to understand opportunities to improve care and address areas of poor patient experience Collate quantitative information in varying formats in order to report workstream status and progress Correlate activity data with actions that would result in a financial improvement (e.g. income gain or expenditure reduction) Use data to identify further opportunities for improvement, either within existing workstreams/projects or as part of the scoping of new initiatives Work with business informatics colleagues to produce ad hoc reports where appropriate Other Work autonomously to: o interpret national policy and Trust strategy to inform the identification and design of transformation initiatives, and ensure that their delivery adheres to their intended goals o take interventions during the lifespan of an initiative to ensure that timescales are met and decide when to escalate to sponsors where required o present accurate, well-constructed information to key stakeholders, including executives and external parties, without prior review Ensure all team members have a real voice in the development of the service to patients/ customers Support other team members with the development of skills that the post-holder may have, but they do not Help to foster a collaborative, supportive culture within the Transformation Team Provide a safe and attractive working environment for the team within available resources Lead sessions to coach and/or train members of staff, both clinical and non-clinical, in the concepts and processes of service improvement or other relevant skills that the post-holder has, as appropriate Attend and play a part in corporate groups as a representative of the directorate and team to represent the Trust at regional and national conferences and on working groups as appropriate Work with the Head of Transformation to develop a personal and professional development plan by productively participating in 1:1s and independently identifying informal and formal training that is relevant to the role and the individual’s career goals Abide by the NHS Code of conduct for managers, the Trust’s Core behaviours for staff and managers and all other Trust policies, codes and practices, including standing financial instructions, research governance, clinical governance, patient and public involvement and health and safety Assist patients during incidental contacts To undertake any other duties commensurate with the grade as requested. Person specification Education and Qualifications Essential criteria Educated to postgraduate level or equivalent experience or training Training in a recognised specialist improvement methodology (e.g. Agile, Prince2, Lean, MSP, QSIR College) Desirable criteria Postgraduate education in a relevant field (e.g., organisational change, service improvement) Experience and knowledge Essential criteria Experience in managing and leading a project/initiative to improve quality and/or efficiency of service delivery, with demonstrable quantitative and/or qualitative benefits, within a specific timescale Experience of working closely and effectively with senior operational and clinical leaders to effect change Desirable criteria Experience and/or knowledge of innovative healthcare service improvement initiatives including the use of new technologies Skills and abilities Essential criteria Ability to analyse data sets using Microsoft Excel, draw conclusions and share these in a clear fashion with stakeholders Ability to demonstrate a highly organised and structured approach to work, including the use of implementation plans and reporting Desirable criteria Strong understanding of NHS data and financial terminology Strong understanding of the concepts of data for improvement Experience of using advanced Microsoft Excel functions Strong understanding of core Trust systems Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Justine States Job title Head of Transformation Email address [email protected]