Location
London

Hours
Shift patterns with flexible working; willingness to cover different shifts for absent colleagues is required

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ is one of the UK’s busiest and most successful NHS foundation trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust is renowned for clinical excellence, teaching, and research, with a commitment to delivering high quality, safe patient care.

We are seeking highly motivated and experienced Transport Shift Managers to join our busy 24/7 Non-Emergency Patient Transport Service (NEPTS). NEPTS supports patients who cannot travel to or from our hospitals by other means due to medical or mobility conditions, ensuring safe and timely transport to Guy’s and St Thomas’ sites and discharges to locations across mainland UK.

The role involves supporting the NEPTS Transport Manager to deliver a high-quality transport resource and ensure smooth operational running of the Transport Department. You will be responsible for deploying operational resources effectively, managing teams including Emergency Care Assistants, Ambulance Care Assistants, and Fleet Controllers, and utilising telematics and maintenance systems to ensure ambulance availability and safety.

Our team is large, busy, and friendly, committed to continuous improvement and delivering the best possible service for patients. We operate under ISO9001 standards and have consistently achieved positive external audit results.

Experience
- Significant experience in staff supervision and management
- Experience in a transport environment, preferably within the NHS
- Experience as a Patient Transport Field Trainer
- Experience with vehicle maintenance systems
- Experience managing the delivery of an effective service
- Desirable: Experience in a customer-focused healthcare role

About you
- Strong leadership and influencing skills
- Excellent organisational skills with the ability to manage and prioritise a variable workload
- Willingness to cover different shifts as needed
- Commitment to delivering high quality, safe, and efficient patient transport services

Qualifications
- Essential: Educated to HNC level, equivalent diploma, or equivalent experience
- Desirable: Detailed understanding of the NEPTS CLERIC system
- Desirable: Financial management and analysis skills
- Desirable: In-depth knowledge of NEPTS systems as they apply to fleet planning, controlling, and allocation