Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An excellent opportunity has arisen for an enthusiastic, caring and organized administrator to join the ward administration team within the Heart Division, Royal Brompton Hospital. The role will involve interacting with a variety of people within the organization, as you will be providing administrative support to the clinical staff across multiple areas. The ideal candidate for this role will have excellent interpersonal skills, be caring, strong communication skills, excellent attention to detail and will have experience in a busy office environment working proactively and using your own initiative. For further information / informal discussion please contact: Bed Manager Tam Luong or Jamie Schwartz via email [email protected]/ [email protected] or telephone on 02073528121 Bleep 7072 Main duties of the job You will be working with the Matrons, Ward managers, Nurses and Doctors and other administrators on a daily basis, to ensure that there is appropriate administration support within the Heart division. This will include admitting and discharging patients on the hospitals patient admission system, booking outpatient appointments, transport and liaising with other departments in the hospital to ensure that the patient journey is efficient and stress free and general administration needs. This service is provided 7 days a week, inclusive of Bank holidays and is covered by a pro rata system inclusive of early, late and long days. Working for our organisation Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. Detailed job description and main responsibilities The principal role of the ward administrator is to maintain the administrative systems relating to the admission, transfers and discharge of patients to and from the wards. Maintain a good working relationship with internal and external departments, dealing with all queries in a professional manner. Assist in the reception of patients to the ward and ensure that they are comfortable, welcomed accordingly and dealt with by the relevant nursing staff. To be responsible for the management of the Trust PAS/ Lorenzo system and patient medical files, ensuring that all records are accurately maintained, correctly tracked and available for nursing and medical staff, clinical coders and research teams. To be responsible for the collection of data via the Delayed Discharge database, ensuring that any patient in breach of their predicted discharge date has a diagnosis recorded so as to look at areas of clinical service improvement. To supervise the training of any relief cover, ensuring competency in all aspects of the role and to be responsible for the arrangement of holiday cover. To be flexible in the approach to the clinical area and trained in all aspects of administration in all the wards within the surgical Heart Division, in order that are able to offer relief cover during times of sickness leave and no available cover. To use relevant IT systems in the support of patient care and provide support at a specialist level, with the guarantee that a quality of service is maintained. To provide any administrative and clerical support to the multi-disciplinary team To provide administrative support at a specialised level, with the effect that a quality service is maintained within the unit. To abide by the Trust’s core behaviours for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices and health and safety policies. Person specification Qualifications Essential criteria Relevant Computer courses Relevant NVQ Level 3 education/equivalent Experience & Knowledge Essential criteria Previous experience of filing systems Dealing with the public. Ability to work as part of a team as well as on own initiative Desirable criteria Previous NHS administration experience Previous knowledge of patient administration systems Knowledge of Hospital Waiting List Systems Understanding of issues relating to the NHS Skills & Abilities Essential criteria Good level of English language demonstrated through effective written and verbal. Friendly and efficient telephone manner. Ability to work unsupervised Flexible approach to work skills. Computer keyboard skills Experience in using Microsoft computer packages e.g. word, excel Methodical and numerate. Excellent interpersonal skills Excellent written and verbal communication skills. Friendly and efficient telephone manner Ability to work unsupervised Flexible approach to work OTHER REQUIREMENTS Essential criteria Mature personality. Able to work within a team and unsupervised. Able to carry out assigned tasks effectively in a busy, ever changing environment. Can discuss and apply knowledge and experience to patient care. Able to work under pressure and work to a tight time schedule Awareness of patient confidentiality. Ability to relate to staff at all levels. Adaptable and able to manage change Smart appearance Pleasant disposition Reliable work record. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Tam Luong/ Jamie Schwartz Job title Bed manager Email address [email protected] Telephone number 02073518534 Additional information or further information / informal discussion please contact: Bed Manager Tam Luong or Jamie Schwartz via email [email protected]/ [email protected] or telephone on 02073528121 Bleep 7072