Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The post holder will be responsible for delivering improvements to the way in which Workforce systems are used within the Trust, ensuring the operational effectiveness of ESR and other systems used across the organisation. This will be achieved through operational management, delivery of training and support strategy and the creation of a Systems Benefits Realisation strategy that focuses on delivering improvements in an integrated way. There will be three key strands to the role. Management of the ESR Establishment to ensure financial sustainability To lead on ESR data quality and data management improvements. Optimising the use of ESR across the Directorate and Trust As part of the Workforce Systems & Intelligence senior team, the post holder will be expected to line manage the Systems sub team, and deputise for the Head of Workforce Intelligence & Systems when necessary Main duties of the job You will be expected to develop expertise within the team in the use of ESR Workstructures, ESR System & User Administration, ESR BI, Establishment control and analytical tools and to provide advice on process improvement and related workforce metrics to Workforce colleagues and managers across the Trust. As part of the Workforce Systems & Intelligence senior team, you will line manage the Workforce Intelligence Systems sub team, and deputise for the Head of Workforce Intelligence when necessary. You will be analytical, numerate and competent with statistics packages. You will also be responsible for providing training when required and continuously develop your knowledge and understanding of Workforce Intelligence issues/practices and policies with regards to the impact the trust. You will possess good decision-making and problem-solving skills to work as a subject matter expert, having the judgement to escalate complex problems when necessary and the ability to work under pressure at times often to tight deadlines. You will need to possess good interpersonal and communication skills with experience of working in a quality focused customer-facing environment. Working for our organisation You will be joining a dynamic and forward-looking organisation in the heart of the capital where you can develop your career and broaden your horizons. This is an exciting opportunity to work in a motivated team environment. As the Workforce Intelligence Team leader you will be responsible for enhancing the delivery of Workforce Intelligence within the Trust, ensuring that the quality, accuracy and relevance of information is maintained and improved. You will play a key role in contributing to delivery of the Trust’s workforce strategy to enable short, medium and long-term workforce planning and decision-making. Detailed job description and main responsibilities • Responsible for the management of the ESR system and other Workforce systems and interfaces. Ensuring that it is the primarily source of accurate and up to date establishment and workforce information across all employee and systems processes. • Ensures that protocols for system access are developed and adhered to at all times with regular audits undertaken. • Acts as ESR providing expert advice to colleagues as necessary • Ensures that there is a robust communication strategy to support changes and enhancements to ESR and other Workforce systems Workforce Planning • Ensure relationships between HR and Finance are maintained and regular meetings take place to ensure the ESR and the Ledger is reconciled. Workforce Intelligences. • Develops a suite of reports monitoring systems usage to ensure appropriate usage is maintained at all times, identifying opportunities to maximise licensing costs where appropriate. Data Quality & Integration • Develops regular audits of data quality and works with colleagues within Workforce to address data quality issues with a focus on continuous improvement. • Develops expertise in the use of workforce systems reporting capabilities and ensures that they are used to maximum effect to support the Workforce Intelligence strategy. • Ensures ad hoc analysis requested by managers or Workforce colleagues related to workforce systems usage and audit is provided as required. Management and leadership • Assists development of policies and procedures relating to information systems capturing Workforce data • Provides advice and training to Directorate and Trust staff engaged in using Workforce systems, running topic-specific workshops and seminars in support of new requirements. • Leads in specifying adaptations to systems to respond to new operational requirements • Responsible for leading, coaching, motivating, developing and the performance management of direct reports to ensure skill and competency levels are maintained • Authorised signatory for timesheets and small purchases • Works collaboratively with other members of the team, providing (and receiving) cross-cover for routine tasks within Workforce Intelligence • Where appropriate, deputises for the Head of Workforce Intelligence & Systems in a representative role. Person specification Experience Essential criteria Experience providing technical workforce solutions within complex organisations. Skills/Knowledge/ Ability Essential criteria Experience of managing and supporting database management systems in busy, confidential setting Knowledge of ESR, Macro, VB and VBA and other macros for Microsoft applications. Skills Essential criteria Excellent verbal and written communication; able to communicate clearly and effectively on a range of highly complex management issues Excellent presentation skills; able to communicate highly complex management information to large groups. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Lee Isidore Job title Head of Workforce Intelligence Email address [email protected] Telephone number 02071887188