Location
London - The Hoxton, Southwark

Hours
Full Time

Salary
Negotiable

About the Role
We are looking for an Assistant Front Office Manager to join our team at The Hoxton, Southwark, a vibrant hotel featuring 192 rooms, a bustling ground-floor restaurant, bar and terrace, The Apartment meeting and events space, a stunning rooftop restaurant and bar with indoor and outdoor seating, plus a coworking space spread over six floors. You will support the day-to-day running of the Front Office, leading and inspiring our receptionists to deliver a memorable, effortless Hox experience for our guests from arrival to departure. You will lead by example, coaching and developing the team to feel empowered and confident in providing top guest experiences and being a reliable point of contact. Your role includes supporting Duty Managers and collaborating with Hoxton teams to set selling strategies and ensure maximum occupancy. You will deputise for the Front Office Manager during their absence and contribute to business success by managing rates, overbooking levels, and ensuring a full and happy house. Additionally, you will oversee smooth operations, maintain high standards, and work closely with other department heads on compliance, budgeting, and relationship building.

Experience
Previous experience in hospitality, ideally in a Duty Manager or Assistant Front Office Manager role, is an advantage but not essential. Experience with Opera or similar front desk operating systems and knowledge of GDS is a plus.

About you
You are passionate about delivering great and memorable guest experiences, whether for hotel guests or visitors to the bar and restaurant. You have demonstrated experience in coaching and developing teams, handling diverse guest requests successfully, and working collaboratively. You embrace a positive, down-to-earth attitude, enjoy working in a supportive team environment, and are open to trying new approaches. You value having fun while working hard and supporting your colleagues.

Qualifications
There are no specific qualification requirements for this role. What matters most is your passion for hospitality, team development, and creating positive guest experiences.