Location
Novotel London Greenwich, London

Hours
Full-time, including flexible roster with mornings, evenings, weekends, and public holidays as required

Salary
Negotiable

About the Role
Join the Novotel London Greenwich, a vibrant 4-star hotel with 151 bedrooms and five conference rooms, as our Food and Beverage Manager. You will manage the day-to-day operations of all Food & Beverage outlets, ensuring excellent service and high standards of food quality, presentation, and hygiene. Lead, train, motivate, and develop the F&B team to deliver memorable guest experiences. Monitor guest satisfaction and respond professionally to feedback and complaints. Manage staffing levels, rotas, attendance, and departmental performance while controlling food, beverage, labour, and operational costs. Collaborate closely with the kitchen team to maintain food quality and efficient service. Ensure compliance with health, safety, food hygiene, licensing, and company policies. Manage budgets and contribute to achieving revenue and profitability targets. Support menu development, promotions, events, and new initiatives. Build strong supplier relationships to ensure value for money. Maintain a clean, safe, and professional environment across all F&B areas. Work closely with senior management and other departments to ensure smooth overall operations. Be part of a company committed to creating memorable moments for guests and providing excellent career development opportunities within the global Accor network.

Experience
Previous management experience within Food & Beverage, hospitality, restaurants, hotels, or a similar environment is essential.

About you
Strong leadership and team-management skills with the ability to motivate and develop staff. Excellent customer service and communication skills. Ability to work effectively under pressure in a fast-paced environment. Exceptionally organised with strong problem-solving abilities. Flexible approach to working hours, including evenings, weekends, and holidays. Calm and professional demeanor when managing challenging situations. Commercially aware with a focus on achieving revenue and profitability targets. Excellent stakeholder management skills and a positive, service-focused attitude.

Qualifications
Good understanding of Food & Beverage operations, stock control, and cost management. Strong knowledge of food safety, hygiene, health & safety standards. Good IT and administrative skills. Commitment to continuous learning and professional development.