Location
London

Hours
Full Time

Salary
£15.80 per hour

About the Role
As our next Front Office Team Leader, you will oversee all front office activities, including check-in/check-out processes, reservations, and guest services. You will manage Group Reservations and contribute to guest satisfaction by providing high quality services with a warm and friendly approach. You will address guest complaints that have not been resolved by team members, providing swift solutions. Assisting Management in developing and implementing new procedures as needed will be part of your role. You will ensure effective and efficient communication processes daily, maintaining service standards. Supporting ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards is essential. You will guide new staff through their initial induction into the team and department, following established guidelines. Collaborating with Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals is key. Additionally, you will promote the ALL Accor loyalty program to guests.

Company Benefits
Salary £15.80 per hour
Full time hours
ALL Heartist Card to be used in Accor Hotels Worldwide (discounts off stays, dining, shopping and more)
Free night stays in UK hotels and 50% discount in any Accor Restaurant (T&C apply)
Hotel discounts for your friends and family
Training & Development
International career opportunities
Recommend a Friend Incentive
Pension Scheme
Cycle to work scheme

Experience
A minimum of 2 years of experience in a front office department is required.

About you
Service focused personality is essential.
Strong leadership, communication, and interpersonal skills.
Excellent problem-solving abilities and keen attention to detail.
Ability to perform effectively under pressure.
Flexibility with working hours, including evenings, nights, weekends, and bank holidays is essential.
You must be eligible to live and work in the UK and possess a current work visa.

Qualifications
Proficiency in hotel management software, particularly Opera Cloud.