Location
Chapter Portobello, London

Hours
Full Time - Hours to be confirmed

Salary
Negotiable

About the Role
The Assistant Manager is responsible for coordinating and delivering leasing and reservations activities while assisting the Community Manager in the day-to-day management of the property portfolio. The role focuses on achieving budgeted revenue, occupancy priorities, resident retention, and leasing goals. Key responsibilities include acting as a role model by demonstrating core values, managing viewing activities to ensure company standards, actively participating in the leasing process, and using property systems to generate reports and monitor maintenance requests.

The Assistant Manager promotes resident satisfaction by responding promptly to inquiries and resolving service issues, oversees on-site enquiries, manages apartment inventory, recommends rent pricing and concessions, and monitors sales and leasing activities. They ensure effective advertising and promotional activities, maintain local knowledge relevant to resident needs, and stay informed about market and competitor conditions.

Additional duties include coordinating tenancy management processes such as apartment inspections, evictions, and fee collections, monitoring lease expirations to control vacancy exposure, and managing rent arrears. The role involves working closely with the maintenance team to uphold property standards and assisting the Community Manager in team engagement, training, and compliance with statutory legislation and company policies.

The Assistant Manager also supports investor relations through timely reporting and quick response to client concerns, reviews financial and operational reports to resolve leasing issues, identifies revenue opportunities, and acts as Community Manager in their absence. Participation in an on-call roster for emergency support and ensuring compliance with housing laws and company policies is required.

Experience
- Proven success in driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or a similar environment.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience working with property operations software; training will be provided.

About you
- Strong team player with the ability to work autonomously and take ownership.
- Flexible and adaptable to fast-paced and changing environments.
- Self-aware and culturally sensitive with excellent relationship building, communication, and negotiation skills.
- Fluent in English, both verbal and written.
- Excellent organizational skills with the ability to multitask and prioritize.
- Strong numerical skills.
- Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous personal and professional development.

Qualifications
- Good level of general education.
- Proficient in Microsoft Office applications including Word, Excel, and Outlook.