Location
Hampstead Road, London

Hours
Full Time (hours not specified)

Salary
Up to £36,000 per year

About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are seeking an experienced and professional Assistant Manager - Retail Catering to lead a dynamic retail operation, driving sales performance while maintaining exceptional customer service standards. You will manage day-to-day retail activities, oversee the team, and ensure smooth operation of all retail areas. This role requires strong leadership, a customer-focused approach, and the ability to motivate and develop your team to achieve organisational objectives. Key responsibilities include overseeing daily retail operations, managing inventory and stock control, driving sales through merchandising and promotions, maintaining high customer service standards, monitoring sales data, ensuring compliance with health and safety and food hygiene standards, conducting staff inductions and training, managing budgets and costs, liaising with head office, and resolving customer complaints professionally.

Benefits
28 days holiday including bank holidays plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Experience
Proven experience in retail or hospitality management within a fast-paced, customer-focused environment. Experience in contract catering or food retail environments is desirable. Experience managing budgets, controlling operational costs, staff scheduling, and workforce planning is advantageous.

About you
Strong leadership skills with the ability to motivate, coach, and develop diverse teams. Confident, professional, and efficient with excellent organisational and communication skills. Social media astute and data-driven with a strong analytical mindset. Ability to identify opportunities to enhance the customer experience. Resilient with problem-solving abilities in challenging situations.

Qualifications
Solid understanding of retail operations including purchasing, stock control, ordering accuracy, merchandising standards, product rotation, and sales forecasting. Proficiency with POS systems, digital menus, and retail management platforms. Knowledge of health & safety, food safety, and due diligence procedures. Ability to work with financial targets, analyse sales data, monitor KPIs, and support budget management.