Location
London

Hours
Full Time

Salary
£37,259 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London, including specialist care in cancer, renal, orthopaedics, respiratory and cardiovascular services. The Trust includes five major hospitals and community services, with a strong reputation for clinical excellence, teaching, and research.

An exciting opportunity has arisen for a Band 5 Assistant Service Manager within the Radiology Department to support the delivery of Radiology Services. This role is ideal for an experienced team leader looking to manage a busy outpatient department and oversee multiple Radiology service areas.

The successful candidate will be proactive, flexible, and possess strong problem-solving skills to resolve issues within outpatient areas. Experience as an Assistant Service Manager is advantageous but not essential for motivated candidates seeking a new challenge.

You will work closely with the Service Manager to deliver operational targets, monitor performance, and directly line manage a team of administrators. Key responsibilities include PTL validation, responding to patient concerns, conducting team meetings, managing data quality and performance reporting, and participating in service improvement initiatives.

This role requires excellent communication skills and the ability to build relationships across a multi-professional team, adapting to an evolving service to ensure continuous delivery of high-quality patient care.

Experience
- Significant experience in staff supervision and management including recruitment, retention, appraisal, and first line disciplinary processes
- Experience managing a busy outpatient referral bookings team
- Knowledge of budget management issues
- Experience in PTL validation is essential
- Understanding of National Cancer Waiting Targets is desirable
- Experience of delivering services on a multi-site basis is advantageous

About you
- Highly motivated with the ability to work independently
- Strong leadership and influencing skills
- Excellent organisational, prioritisation, communication, and problem-solving abilities
- Ability to multi-task and use initiative in a busy environment
- IT literate with the ability to navigate Trust IT systems
- Adaptable and proactive with a flexible, can-do approach

Qualifications
- Educated to HNC level, equivalent diploma, or equivalent experience
- Track record of significant continuous professional and management development