Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Two 12-month fixed-term/secondment opportunities have become available in Paediatric and Fetal Cardiology working across Evelina London Children‘s Hospital (ELCH), Royal Brompton and Harefield Hospitals (RBHH) for the role of Assistant Service Manager. This role is ideal for an experienced Team Leader looking to gain management experience in a dynamic and fast-paced department that supports a complex patient cohort. The successful candidate must be adaptable, highly organized, and possess excellent prioritisation, communication, and problem-solving skills. The ability to multitask and take initiative is essential. The Assistant Service Manager will work closely with the Service Manager to deliver operational targets, monitor performance, and manage a team of administrators. Main duties of the job Please refer to the Job description for the duties and responsibilities, which are representative of the Assistant Service Manager role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Working for our organisation Evelina London Children‘s Hospital (ELCH) is the second largest provider of acute (hospital) children‘s services in London. We provide children‘s hospital services (secondary acute services) to the local area and an comprehensive portfolio of tertiary services (we take referrals from other healthcare organisations such as local or district hospitals) to south London and south east England. We also provide specialist and universal children‘s community services to the communities in Lambeth and Southwark. On 1st February 2021 the Royal Brompton and Harefield Hospitals became part of Guy’s and St Thomas’ NHS Foundation Trust – a truly once in a generation development. Together, we are taking our first steps towards our vision of creating a brand-new centre of excellence that will be the global leader in the research into and treatment of heart and lung disease in patients from pre-birth to old age. The Department of Paediatric and Fetal Cardiology provides a comprehensive service to children with congenital and acquired heart disease throughout the network. The department offers outpatients appointments and has an active programme of Paediatric Cardiac Surgery, a complete Interventional Cardiac Catheterisation Laboratory, Echocardiography, specialised cross-sectional imaging and Electrophysiology. Detailed job description and main responsibilities The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels as well as patients, relatives and external agencies. Person specification Qualifications/ Education Essential criteria Educated to HNC/Equivalent Diploma/equivalent experience GCSE Maths & English Evidence of recent significant continuous professional and management development Previous experience Essential criteria Significant experience of staff supervision/ management In line with the trust policy Experience of delivering Administrative and Clerical Outpatient and/or Admission Services Evidence of introducing and supporting change processes Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams Evidence of positively influencing organisational culture Track record of supporting the management of innovation and service improvements Desirable criteria Experience of delivering services on a multi-site basis Knowledge and understanding of the changing NHS environment Evidence of supporting successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures. Operational experience in supporting specific services including design, development, implementation and management of change in a multi-professional environment. Skills/ Knowledge/ Ability Essential criteria Effective people and project management skills Effective communication skills in both written and verbal including formal presentation skills, influencing and negotiating Highly motivated and ability to work independently Work flexibly and prioritise in response to changing demands and requirements, and can meet deadlines and delegate effectively. Ability to find innovative ways of solving or pre-empting problems IT literate, including competency in MS Office programmes and in particular in Excel. Desirable criteria Financial management and analysis skills Use analytical and judgement skills including understanding and application of complex statistical and numerical data Additional Information Essential criteria To be flexible in their approach to the work, according to priorities and changing organisational systems A commitment to partnership working, inclusion of a diverse workforce and service integration Ability to carry out the physical requirements of the post, with any reasonable adjustment Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Kiki TSE Job title Service Manager Email address [email protected] Additional information and Amy O'Gara, Service Manager email: [email protected]