Location
London Borough of Barnet

Hours
Full Time (hours not specified)

Salary
£37,794 per annum

About the Role
Provide a welcoming and professional front-of-house service at Barnet Corporate Reception, ensuring an exceptional visitor experience. You will be responsible for visitor coordination, managing reception operations, delivering high standards of customer service, and providing administrative support. Act as the first point of contact for visitors, employees, and stakeholders, maintaining a positive corporate image while ensuring efficient communication and smooth day-to-day reception activities. This role is pivotal in creating a welcoming, professional, and efficient front-of-house experience that reflects the Council’s values and commitment to excellent customer service. You will manage reception operations, provide information and assistance, and ensure all visitors feel valued and supported during their time at the Council buildings.

About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council, we are growing and developing to meet the challenges facing our borough and are committed to working with partner organisations and residents to make Barnet even better. Our staff are committed to our values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.

What We Offer
31 days annual leave, plus public and bank holidays
Access to the Local Government Pension Scheme, providing a valuable guaranteed income in retirement and security for dependents
A comprehensive Flexible Working Policy supporting work-life balance by empowering staff and management to make decisions around when, where, and how work is done
A wide range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
Excellent training and development opportunities
Employee well-being training programmes including confidential employee assistance

Experience
Previous experience in a corporate reception or concierge environment is desirable, with the ability to deliver high standards of professionalism, organisation, and customer care.

About You
You will be the first point of contact for visitors, staff, and stakeholders at Barnet Council’s corporate offices. You should be professional, welcoming, and efficient, reflecting the Council’s values and commitment to excellent customer service. Strong communication and organisational skills are essential to manage reception operations and provide information and assistance effectively.

Qualifications
No specific qualifications are stated as mandatory for this role; however, relevant experience and a professional attitude are important. The Council values diversity and is committed to equality of opportunity in the workplace.