Location
Central London

Hours
Full Time (hours not specified)

Salary
£45,000 per annum

Benefits
28 days holiday including bank holidays
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts available on Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? If so, this is the role for you. At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are seeking a Catering Manager who inspires their team to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we welcome individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We support our people in an inclusive environment that encourages growth and celebrates diversity. You will receive ongoing training to develop your skills and knowledge, ensuring you thrive in your role. We also guarantee a good work-life balance because we believe people excel when given space to take care of themselves.

The Catering Manager will take overall responsibility for the delivery of all operational services in London, reporting to the Account Manager and supporting the Southampton office with a dotted line report to the General Manager. This includes responsibility for restaurants, coffee bars, shops, hospitality offers, and the overall culinary experience in London, while supporting the Southampton team.

Key responsibilities include ensuring smooth business operations alongside the Account Manager and General Manager, deputising in their absence, driving sales through innovation and creativity, and encouraging managers to do the same. You will lead initiatives to deliver best-in-class client experiences, keep abreast of market and industry trends, and work collaboratively with teams such as Events and Culinary to deliver exceptional culinary experiences.

Working closely with BaxterStorey and clients, you will drive strategic growth, financial performance, and innovation across retail and hospitality services. You will control costs, work towards or exceed budgets and financial targets, ensure all audits and administrative procedures comply with company policy, adhere to KPIs, manage non-compliance, and promote ESG initiatives.

Join us and be part of a company that has created beautiful spaces, exciting menus, and friendly teams for almost 20 years, delivering the hospitality experience every customer deserves. We are committed to supporting your career growth and development as part of our food revolution.

Experience
Previous experience commensurate with the role is required.
You should have a contagious passion for food and customer service.
Experience managing, training, and supporting a team is essential.
Financial acumen is important, with the ability to create and maintain budgets and drive commercial performance.

About you
You are friendly, professional, and efficient.
You have excellent delegation and influencing skills.
You can prioritise multiple projects in a fast-paced, multi-faceted, creative environment and work well under pressure.
You possess meticulous organisational abilities and high attention to detail.
You communicate effectively both verbally and in writing.
You adapt to challenges and opportunities with a solution-oriented perspective.
You demonstrate excellent strategic thinking and critical reasoning skills.
You work according to BaxterStorey’s core values.

Qualifications
No specific qualifications are stated, but a passion for food, customer service, and team leadership is essential.
Commitment to continuous learning and development is encouraged.