Location
London Corporate Office, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services within institutional-quality rental housing. The Central Operations Associate (also known as Central Customer Service Advisor) is a frontline delivery role within the UKST Central Team, supporting all Canvas and Chapter PBSA properties across the UKST portfolio.

Working as part of a rotating pool spanning five core disciplines, the role involves executing day-to-day operational tasks including processing leasing enquiries, managing debt chase sequences, handling resident communications, completing finance administration, and supporting general compliance activities. The position requires maintaining consistent standards across all properties and collaborating closely with the Central Operations Manager, Central Assistant Manager, site Community Managers, residents, guarantors, and external agencies.

Key responsibilities include debt management through arrears chase schedules and payment plan processing, finance administration such as processing charges and refunds, supporting resident experience via welfare referrals and communications, and general administrative tasks including council tax exemption and licence documentation processing. The role demands accuracy, professionalism, and the ability to manage multiple functions within a dynamic property management environment.

Experience
Significant experience in a customer-facing service delivery role, ideally within student accommodation, residential lettings, hospitality, or a contact-centre environment. Proven ability to manage high-volume, process-driven workflows to quality and time standards. Experience with arrears processing, payment plans, or deposit deductions is desirable.

Familiarity with Entrata or equivalent property management systems is advantageous but training will be provided.

About you
Highly organised with strong prioritisation skills and the ability to manage workload independently. Excellent written communication skills to produce accurate, professional correspondence. Comfortable working with data and systems, maintaining accurate records, and producing basic reports. Proactive problem solver who can act autonomously and escalate issues clearly when necessary. Flexible and adaptable, able to operate across multiple functions and property contexts.

Knowledge of UK landlord/tenant legislation is desirable.

Qualifications
No specific qualifications are required; however, a professional attitude, strong organisational skills, and relevant experience are essential.