Location
Chapter White City and Chapter Portobello, London

Hours
20 hours per week: 5 hours per day, Friday and Saturday at White City, Sunday and Monday at Portobello

Salary
Negotiable

About the Role
The Housekeeper ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain community appeal and provide a positive resident experience. Supporting two sites, you will work as part of a friendly and supportive Community team to maintain a high level of cleanliness throughout the properties. Key responsibilities include cleaning reception, offices, common spaces, restrooms, and amenity areas; daily litter picking of all external areas; freshening empty rooms, apartments, and show flats to maintain market-ready appeal; conducting weekly flush downs in empty rooms and apartments in line with health and safety policies; assisting in the make-ready process as requested; reporting hazards and maintenance issues; managing cleaning supplies inventory; and responding promptly and courteously to resident queries. You will champion cost efficiencies while maintaining quality and ensure a safe environment for residents, team members, and guests.

Experience
Previous experience maintaining cleanliness within a customer-occupied environment is required. Demonstrated ability to solve problems in practical situations and follow standardized procedures is essential.

About you
Ability to read and write English to a level that ensures full understanding and compliance with product safety labels, COSHH policy, and procedure manuals. Knowledge and understanding of UK health and safety requirements. Skilled in the safe use and maintenance of cleaning fluids and tools. Ability to work autonomously using initiative when required. Strong attention to detail. Flexible and adaptable approach to thrive in a changing environment. Proficient customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts, responding courteously to questions and requests.

Qualifications
No formal qualifications are specified; however, compliance with health and safety standards and the ability to follow procedures is essential.