Location
Chapter White City and Chapter Portobello, London

Hours
20 hours per week: 5 hours per day, Friday and Saturday at White City, Sunday and Monday at Portobello

Salary
Negotiable

About the Role
The Housekeeper ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain community appeal and provide a positive resident experience. Supporting two sites, you will work as part of a friendly and supportive Community team to maintain a high level of cleanliness throughout the properties. Key responsibilities include cleaning reception, offices, common spaces, and restrooms; daily litter picking of all external areas; freshening empty rooms, apartments, and show flats; conducting weekly flush downs in empty units; assisting with make-ready processes; reporting hazards and maintenance issues; and managing cleaning supplies efficiently. You will respond positively to resident queries, resolving or directing them appropriately to ensure excellent customer service and a safe, welcoming environment.

Experience
Previous experience maintaining cleanliness within a customer-occupied environment is required. Demonstrated ability to solve problems practically and follow standardised procedures is essential.

About you
Ability to read and write English to understand and comply with safety labels, COSHH policies, and procedures. Knowledge of UK health and safety requirements and skilled in the safe use and maintenance of cleaning fluids and tools. Strong attention to detail, flexible and adaptable to changing environments. Ability to work autonomously using initiative when required. Proficient customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, and team members.

Qualifications
No formal qualifications are specified, but a strong understanding of health and safety and cleaning best practices is necessary.