Location
Chapter Ealing, London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
The Maintenance Technician will play a key role in delivering an exceptional resident experience by working closely with the Community and Estates Management teams. You will be responsible for a wide range of repairs, maintenance tasks, planned and unplanned works, and ensuring statutory compliance of building fabric and mechanical and electrical systems. Your duties will include inspecting and diagnosing faults, undertaking minor repairs and decoration to buildings, grounds, and equipment, and maintaining a high standard of cleanliness and safety throughout the community.

Key responsibilities include effective communication with residents, clients, contractors, and colleagues; managing maintenance tasks via the Onesite electronic reporting system; maintaining property maintenance records in line with company policies; and ensuring services are delivered within budget and resource parameters. You will carry out repairs in plumbing, joinery, carpentry, painting/decorating, and lighting, or coordinate contractor work as needed.

Additional duties involve supervising external contractors, monitoring subcontractor performance and compliance, managing statutory testing records, conducting PAT testing, emergency lighting inspections, fire alarm tests, and fire evacuations. You will also ensure gardens and grounds are well maintained and hazard free, practice proper safety techniques, be available for out-of-hours emergency call outs, review site risk assessments, and seek to maximize utility efficiency.

Experience
- Proven experience in repairs and maintenance within a domestic residential environment or as a general builder/residential construction in trades such as plumbing, electrical, or carpentry.
- Experience installing and maintaining hot and cold water systems, sanitary appliances, soil and waste drainage.
- Experience with electrical systems, fire alarm, emergency lighting, and security systems.
- Contractor and supplier supervision skills are desirable.

About you
- Fluent English verbal and written communication skills.
- Helpful, friendly personality with professional, courteous, and respectful interaction with colleagues and residents.
- Strong team player with excellent relationship building and influencing skills.
- Positive attitude with the ability to work independently and use initiative.
- Excellent organizational skills with the ability to multitask and prioritize.
- Flexible and adaptable to thrive in a changing environment.
- Ability to determine cost-effective repair solutions.

Qualifications
- Reasonable general education to O’ Level / GCSE or equivalent with demonstrable written and numerical skills.
- Awareness of Health & Safety requirements on site.
- Recognised trade qualification such as Building Crafts Operative Certificate, City and Guilds, or NVQ relevant to residential repairs and maintenance (e.g., plumbing or electrical) is essential.
- Commitment to continuous improvement of knowledge, skills, and abilities.