Location
London Corporate Office, London

Hours
Full Time

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. We are currently seeking a Community Manager for a multifamily residential community in Luton. In this role, you will run an autonomous business unit with full responsibility and accountability for the property's operations, including managing team members, daily activities, and resources to achieve budgeted financial and operational goals. Leading by example, your focus will be to build a vibrant, safe, and welcoming community that residents enjoy being part of.

Key responsibilities include acting as a role model by demonstrating core values, leading the team to exceed resident expectations, partnering with marketing to develop leasing strategies, and ensuring effective implementation of marketing campaigns. You will establish and maintain relationships with internal and external stakeholders, proactively engage with residents to improve service delivery, and organize community events to enhance resident experience.

Financial management duties include meeting targeted revenues through market-based rate recommendations, preparing and forecasting annual budgets, managing financial performance with regular P&L reviews, and promoting investor satisfaction through timely reporting and communication. You will also ensure resident satisfaction by responding promptly to inquiries and resolving service issues.

Additional responsibilities involve assessing and developing team member capabilities, overseeing tenancy management processes, driving a safety culture in partnership with Health & Safety teams, ensuring compliance with company policies and housing regulations, managing maintenance and refurbishments, and conducting regular community inspections to maintain high standards of safety, cleanliness, and appearance.

Experience
- Proven experience driving leasing performance and managing operations within the property sector or a similar environment.
- Demonstrated leadership skills with a track record of delivering service excellence in a management role.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience recruiting, leading, directing, evaluating, and managing team members to achieve high performance.

About you
- Strong team player capable of working autonomously and taking ownership.
- Excellent organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Numerical skills necessary for budgeting and financial management.
- Self-aware and culturally sensitive with adaptable relationship building, communication, and negotiation skills.
- Flexible and able to thrive in a fast-paced, changing environment.
- Enthusiastic about delivering exceptional stakeholder experiences and continuously improving knowledge.
- Desirable: Experience in change management delivery.

Qualifications
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proficiency in property management software (training provided).
- Knowledge and understanding of UK Health and Safety policies, preferably with recognized training such as IOSH or NEBOSH.