Location
Fizzy Stepney Green, London

Hours
Full Time (hours negotiable)

Salary
Negotiable

About the Role
The Facilities Manager supports the Community Manager to achieve operational and financial goals by overseeing teams and managing the technical services and property maintenance functions. This role covers internal and external parts of buildings, grounds, amenities, and common areas to ensure compliance with building standards, health and safety, statutory regulations, and overall asset functionality.

Key responsibilities include acting as a role model by demonstrating core values, proactively engaging with residents to improve service delivery, assigning and ensuring completion of work orders, and maintaining routine upkeep of properties. The Facilities Manager monitors building services maintenance to ensure mechanical, electrical, and other plant equipment reach their expected lifespan, reporting major defects and recommending actions.

The role involves regular collaboration with external stakeholders such as local councils, fire services, and project managers to ensure compliance. It also includes working with the Estates Management team on fabric, electrical, and mechanical works, providing monthly reporting on planned preventative maintenance (PPM), lifecycle replacements, and contractor performance.

Additional duties include inspecting maintenance work, hiring and developing team members, contributing to budget development and management, processing purchase orders and invoices, maintaining inventory, coordinating contractors, ensuring statutory compliance including PAT testing, managing risk assessments and method statements, and being available on call for emergency situations.

The Facilities Manager ensures the physical appearance and safety of properties meet established standards through routine inspections and works with Community Managers to foster a positive culture aligned with brand pillars, championing consistency and operational excellence in facilities management.

Experience
- Building maintenance experience in a corporate residential environment (e.g., hotel, premium or private residential block) or related building trades including repairs, refurbishing, cleaning, heating, and maintenance administration.
- Previous experience supervising contractors and teams maintaining premium residential buildings.
- Experience developing and maintaining risk assessments and preventative maintenance systems.
- Ability to support Community Manager in operating a safe building.
- Exceptional communication skills with the ability to influence and work effectively in a customer-facing role.
- Strong work ethic, ability to work independently, and take ownership of tasks and projects.
- Positive team player with flexibility, adaptability, and willingness to work on-call or overtime as required.
- Strong commercial awareness with aptitude for innovative and cost-effective solutions.

About you
- Good general education to ‘A’/HND Level or equivalent with strong written and numerical skills.
- Proficient in Microsoft Office applications including Word, Excel, and Outlook.
- Understanding of UK Health & Safety laws and statutory regulations relating to building management and interactions with Local Authority representatives.
- Knowledge of all building repair trades, purchasing procedures, painting, and repair methods.
- General understanding of Health and Safety risks including manual handling, worksite safety, chemicals, and trip hazards.
- Commitment to continuous improvement of knowledge, skills, and abilities.

Qualifications
- Qualification in electrical, mechanical engineering, or plumbing (e.g., NVQ, City & Guilds, or equivalent apprentice/trade school qualification).
- Desirable: Degree or equivalent in engineering or estates management.
- Desirable: Knowledge of change management and ability to implement effectively.
- Desirable: IOSH qualification.
- Desirable: Understanding of HVAC SFG20 maintenance job plans.