Location
Coppermaker Square, London

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration. The role promotes and maintains an excellent resident experience to achieve occupancy and retention goals. Key responsibilities include delivering exceptional resident living through a comprehensive front of house service, responding to customer queries and complaints in line with company procedures, supporting community events and activities, and establishing strong relationships with University clients. The role also involves completing administrative tasks such as logging maintenance requests, preparing notices, and updating databases, undertaking marketing activities including attending open days and leafleting, and carrying out sales and leasing activities such as viewings and following up on enquiries. Additional duties include assisting with summer community preparations, completing health and safety compliance activities, participating in an on-call roster for out-of-hours emergency support, chasing outstanding rent arrears, promoting tenancy extensions and other revenue streams, raising purchase orders, ensuring timely tenant refunds, and maximizing utility efficiency.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills. Experience working as part of a team and building strong relationships is essential.

About you
Good level of general education. Proficient in Microsoft Office packages including Word, Excel, and Outlook, with the ability to learn in-house systems. Knowledge and understanding of UK Health and Safety requirements and legislation. Strong verbal and written communication skills in English. Excellent organisational skills with the ability to multitask and prioritise effectively. Numerical skills necessary for daily activities. Self-aware and culturally sensitive, able to adapt communication and negotiation skills to suit different audiences. Flexible and adaptable approach to work, thriving in a changing environment. Enthusiastic about delivering an exceptional experience to stakeholders and committed to continuous personal and professional improvement.

Qualifications
No specific qualifications are stated as mandatory, but a good general education and relevant experience are required. Training on in-house systems will be provided.