Location
Auba London City, London

Hours
Full Time

Salary
Negotiable

About the Role
The Senior Community Manager will autonomously lead a business unit, taking full responsibility for the property's operations, team members, daily activities, and resources to achieve budgeted financial and operational goals. Leading by example, you will foster a vibrant, safe, and welcoming community that residents enjoy being part of.

Key responsibilities include providing supportive and inspiring leadership by recruiting, training, and managing team performance in line with company policies and values. You will act as a role model, driving a culture of service excellence and exceeding resident expectations.

Collaborating with marketing, you will shape local marketing and leasing strategies using market data to meet occupancy and revenue targets. You will ensure effective implementation of marketing campaigns and establish strong relationships with internal and external stakeholders, including sales, marketing groups, and universities.

Engagement with residents is a priority to enhance service delivery and community events. Financial management duties include preparing and forecasting budgets, monitoring payments, and attending regular P&L reviews. You will promote investor satisfaction through timely reporting and communication, and ensure resident satisfaction by responding promptly to inquiries and resolving service issues.

Additional responsibilities include assessing training needs, developing team capabilities, managing purchase orders and invoices, overseeing tenancy management processes, and ensuring compliance with health & safety standards and housing regulations.

You will manage planned and reactive maintenance, coordinating with marketing and capital projects teams to ensure high-quality, timely completion within budget. Regular community inspections will be conducted to maintain safety, cleanliness, and appeal.

This role also involves contributing to the delivery of a complex staffing structure covering Community Management, Concierge, Customer Service, and Maintenance departments, while maintaining strong relationships with corporate support teams such as HR, Finance, Systems, Sales & Marketing, Health & Safety, and Capital Projects.

Experience
- Proven track record of leading a team and delivering service excellence in a similar management role or environment.
- Experience driving leasing performance and managing property operations.
- Detailed knowledge of Landlord/Tenant legislation.
- Demonstrated management and leadership skills to recruit, lead, evaluate, and manage team members, including maintenance specialists.

About you
- Strong team player capable of working autonomously and taking ownership.
- Excellent organizational skills with the ability to multitask and prioritize.
- Excellent verbal and written communication skills.
- Numerical skills necessary for financial and operational management.
- Self-aware and culturally sensitive, able to adapt communication and negotiation styles to suit different audiences.
- Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous personal and professional development.
- Flexible and adaptable to thrive in a fast-paced, changing environment.

Qualifications
- Proficient in Microsoft Office (Word, Excel, Outlook).
- ARLA or IRPM courses completed is desirable.
- Proficiency with property management software is preferred; training will be provided.
- Good general education.