Location
Ten Degrees, London

Hours
Full Time

Salary
Negotiable

About the Role
The Facilities Manager supports the Community Manager to achieve operational and financial goals by overseeing teams and managing the technical services and property maintenance functions. This role covers both internal and external parts of buildings, grounds, amenities, and common areas to ensure compliance with building standards, health and safety, statutory regulations, and overall asset functionality.

Key responsibilities include acting as a role model by demonstrating core values, proactively engaging with residents to improve service delivery, assigning and ensuring completion of work orders, monitoring building services maintenance to maximize equipment lifespan, and notifying management of major defects with recommended actions.

The Facilities Manager works closely with external stakeholders such as local councils, fire services, and project managers to ensure property compliance. They collaborate with the Estates Management team on fabric, electrical, and mechanical works, provide monthly reporting on maintenance and contractor performance, and inspect workmanship to maintain high standards.

Additional duties include hiring and developing team members, contributing to budget development and management, processing purchase orders and invoices, maintaining inventory, developing planned preventative maintenance schedules, managing contractors, ensuring statutory compliance, conducting risk assessments, and being available for emergency call-outs.

The role also involves maintaining the appearance and physical condition of properties, fostering a positive culture aligned with brand values, and continuously seeking improvements through feedback.

Experience
- Building maintenance experience in a corporate residential environment such as hotels, premium or private residential blocks, or related building trades including repairs, refurbishing, cleaning, heating, and maintenance administration.
- Previous experience supervising contractors and teams maintaining premium residential buildings.
- Experience developing and maintaining risk assessments and preventative maintenance systems.
- Ability to support Community Managers in operating safe buildings.
- Exceptional communication skills with the ability to influence and work effectively in a customer-facing role.
- Strong work ethic, ability to work independently, and take ownership of tasks.
- Flexible and adaptable team player willing to work on-call or overtime as required.
- Strong commercial awareness with aptitude for innovative and cost-effective solutions.

About You
- Good general education to ‘A’/HND Level or equivalent with strong written and numerical skills.
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Understanding of UK Health & Safety laws and statutory regulations related to building management.
- Knowledge of building repair trades, purchasing procedures, painting, and repair methods.
- General awareness of Health and Safety risks including manual handling, worksite safety, chemicals, and trip hazards.
- Commitment to continuous improvement of knowledge, skills, and abilities.

Qualifications
- Qualification in electrical/mechanical engineering or plumbing (e.g., NVQ, City & Guilds, or equivalent apprentice/trade school).
- Desirable: Degree or equivalent in engineering or estates management.
- Desirable: IOSH qualification.
- Desirable: Knowledge of change management and ability to implement it.
- Desirable: Understanding of HVCA SFG20 maintenance job plans.