Location
Chapter White City, London

Hours
Full Time

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services for institutional-quality rental housing. The Assistant Manager supports the Community Manager by coordinating leasing and reservations activities and managing day-to-day operations to meet budgeted revenue, occupancy, resident retention, and leasing goals.

Key responsibilities include acting as a role model by demonstrating core values, managing property viewings and follow-ups, actively participating in the leasing process, and using company property systems to generate reports and monitor maintenance requests. The role involves promoting resident satisfaction through timely responses to inquiries and complaints, overseeing on-site enquiries, recommending rent pricing, and ensuring advertising and promotional activities are effective.

The Assistant Manager develops local knowledge relevant to resident needs, stays informed on market and competitor conditions, coordinates tenancy management including inspections and rent arrears follow-up, and works closely with the maintenance team to maintain property standards. They assist in motivating and developing the team, ensuring compliance with tenancy legislation, health and safety, and company policies.

Additional duties include promoting investor satisfaction through timely reporting, analyzing financial and operational reports to resolve leasing issues, identifying revenue opportunities, acting as Community Manager in their absence, participating in on-call emergency support, and ensuring overall compliance with housing regulations and company standards.

Experience
Proven success in driving leasing and sales performance, managing operations with P&L responsibility and budget monitoring within the property sector or a similar environment. Detailed knowledge of Landlord/Tenant legislation is essential. Experience in coaching and mentoring team members, motivating teams, and delivering service excellence is desirable.

About you
A strong team player capable of working autonomously and taking ownership. Flexible and adaptable to fast-paced, changing environments. Self-aware and culturally sensitive with excellent relationship building, communication, and negotiation skills. Fluent in English, both verbal and written. Highly organized with the ability to multitask and prioritize effectively. Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous personal and professional development.

Qualifications
Good general education and proficiency in Microsoft Office (Word, Excel, Outlook). Experience with property operations software is preferred but training will be provided. Knowledge and understanding of UK Health and Safety policies is desirable.