Location
Chapter White City, London

Hours
Full Time

Salary
Negotiable

About the Role
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services within institutional-quality rental housing. As Assistant Manager, you will coordinate and deliver leasing and reservations activities while assisting the Community Manager in the day-to-day management of the property portfolio. Your goal will be to achieve budgeted revenue, occupancy priorities, resident retention, and leasing objectives.

Key responsibilities include acting as a role model by demonstrating core values, managing viewing activities to ensure company standards are met, and actively participating in the leasing process from prospect qualification to tenancy documentation and move-in/out procedures. You will use company property systems to generate reports, monitor unit availability, log maintenance requests, and maintain accurate records.

Engaging proactively with residents to improve service delivery, promoting resident satisfaction and retention, overseeing on-site enquiries, managing apartment inventory, recommending rent pricing and concessions, and monitoring sales and leasing activities are essential parts of the role. You will also ensure effective advertising and promotional activities, develop local knowledge relevant to resident needs, and stay informed about market and competitor conditions.

Additional duties include coordinating tenancy management processes such as apartment inspections, evictions, and fee collections, monitoring lease expirations to control vacancy exposure, managing rent arrears, and working closely with the maintenance team to uphold property standards. You will assist the Community Manager in motivating and developing the team, ensuring compliance with tenancy legislation, health and safety, and company policies.

Promoting investor satisfaction through timely reporting and responding to client concerns, reviewing financial and operational reports to resolve leasing issues, identifying revenue opportunities, and acting as Community Manager in their absence are also part of the role. Participation in an on-call roster for emergency support and ensuring compliance with all relevant laws and company policies complete the responsibilities.

Experience
- Proven success in driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or a similar environment.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience motivating teams and delivering service excellence in a management role is desirable.
- Knowledge and understanding of UK Health and Safety policies is advantageous.

About you
- Strong team player with the ability to work autonomously and take ownership.
- Flexible and adaptable to thrive in a fast-paced, changing environment.
- Self-aware and culturally sensitive with excellent relationship building, communication, and negotiation skills.
- Fluent in English, both verbal and written.
- Excellent organizational skills with the ability to multitask and prioritize.
- Enthusiastic about delivering exceptional stakeholder experiences and continuously improving personal and team knowledge.

Qualifications
- Good level of general education.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Proficiency with property operations software is preferred; training will be provided.
- Demonstrable ability to coach and mentor team members is desirable.