Location
Chapter Ealing, London

Hours
Full Time - Standard working hours

Salary
Negotiable

About the Role
You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example, your focus will be to build a vibrant, safe and welcoming community that residents enjoy being part of.

Key responsibilities include acting as a role model by demonstrating core values, leading the team to create positive memorable experiences by exceeding resident expectations, and working closely with marketing to shape local marketing and leasing strategies based on market data to achieve occupancy and revenue goals. You will ensure effective implementation of marketing campaigns, establish and maintain relationships with internal and external stakeholders, and proactively engage with residents to improve service delivery and enhance community events.

Financial management duties involve preparing and forecasting annual budgets, managing financial performance through regular P&L reviews, promoting investor satisfaction through timely reporting and communication, and ensuring resident satisfaction by responding promptly to queries and complaints.

You will assess team training needs, develop team capabilities to meet performance goals and succession requirements, manage purchase orders and vendor invoices, oversee tenancy management including inspections and enforcement of agreements, and work closely with Health & Safety teams to maintain a safe and compliant environment.

Additionally, you will manage planned and reactive maintenance and refurbishments, conduct regular community inspections to ensure high standards of safety, cleanliness, and appearance, and maintain compliance with company policies and relevant housing regulations.

Key relationships include Regional Operations Managers, Investors & Portfolio Management Team, and Corporate Support Teams such as HR, Finance, Systems, Sales & Marketing, Health & Safety, and Capital Projects.

Experience
- Proven experience in successfully driving leasing performance and managing operations within the property sector or a similar environment.
- Demonstrated leadership experience with a track record of delivering service excellence in a management role.
- Detailed knowledge of Landlord/Tenant Legislation.
- Experience recruiting, leading, directing, evaluating, and managing team members to achieve high performance.

About you
- Strong team player with the ability to work autonomously and take ownership.
- Excellent organisational skills with the ability to multitask and prioritise effectively.
- Excellent verbal and written communication skills.
- Numerical skills necessary for budgeting and financial management.
- Self-aware and culturally sensitive, able to adapt communication and negotiation styles to suit different audiences.
- Flexible and adaptable to fast-paced and changing environments.
- Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous personal and professional development.

Qualifications
- Good level of general education.
- Proficient in Microsoft Office applications including Word, Excel, and Outlook.
- Proficiency in property management software (training will be provided).
- Knowledge and understanding of UK Health and Safety policies, preferably with recognised training such as IOSH or NEBOSH.