Location
Chapter Spitalfields, London

Hours
Full time (hours not specified)

Salary
Negotiable

About the Role
Chapter is the student accommodation brand of Greystar Europe, providing a unique living experience for students from across the globe. Residents benefit from access to all Chapter locations across London, amenities, and a calendar of events to build a city-wide community. The Customer Service Associate works as part of a team to manage the property and community, including marketing, building maintenance, tenancy administration, and delivering an excellent resident experience to achieve occupancy and retention goals. Key responsibilities include delivering exceptional front of house customer service, responding to queries and complaints in line with company procedures, supporting community events, maintaining relationships with university clients, and managing administrative tasks such as maintenance requests and database updates. The role also involves marketing activities, sales and leasing duties, assisting with summer community preparations, ensuring Health and Safety compliance, participating in an on-call roster for emergency support, chasing rent arrears, promoting tenancy extensions and other revenue streams, raising purchase orders, processing tenant refunds, and maximizing utility efficiency.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills.

About You
Good level of general education. Proficient in Microsoft Office (Word, Excel, Outlook) and able to learn in-house systems. Knowledge and understanding of UK Health and Safety legislation. Strong team player with relationship building and influencing skills. Ability to act autonomously and make decisions when required. Fluent English verbal and written communication skills. Excellent organisational skills with the ability to multitask and prioritise. Numerical skills to support role activities. Self and culturally aware with adaptable communication and negotiation skills. Flexible and adaptable to thrive in a changing environment. Enthusiastic about delivering exceptional stakeholder experiences and committed to continuous improvement.

Qualifications
Training will be provided on in-house systems. No specific qualifications stated but a good level of education is required.