Location
London Corporate Office, London

Hours
Full Time

Salary
Negotiable

About the Role
As a Regional Operations Manager, you will support, develop, and execute the Company’s strategies related to property management operations by directing team members across an assigned portfolio of properties. You will implement and continually improve policies, procedures, and practices to ensure each property meets and exceeds budgeted financial goals while achieving operational performance and people objectives. Your role includes promoting investor satisfaction through timely reporting and communication, responding promptly to investment team, client, and owner concerns, and analyzing market data to identify trends that impact portfolio performance. You will work closely with community managers to develop and implement market plans that drive occupancy and revenue growth. Ensuring properties meet established standards through routine quality and safety inspections and communicating capital requests for upkeep will be key responsibilities. You will monitor compliance with regulatory requirements and organizational standards, promote proper safety behaviors, and stay current with industry changes by attending training and researching professional resources. This role requires a proactive leader who can manage multiple stakeholders and lead teams to achieve measurable business success while maintaining a strong customer service ethos.

Experience
- Proven experience in an operations leadership role within multi-site property management or a similar sector where team service, revenue, and occupancy are key profit drivers.
- Strong commercial awareness with high competence in financial management.
- Demonstrated leadership skills, highly regarded by direct reports.
- Experience engaging and collaborating with multiple stakeholders across the business.
- Knowledge and understanding of change management with the ability to implement it effectively.

About you
- Resilient and confident with a true customer service ethos.
- Excellent communication skills with the ability to work with impact and influence.
- Strong business acumen applied to managing teams towards successful business objectives.

Qualifications
- Proficient in Microsoft Office including Word, Excel, and Outlook.
- Strong proficiency in property management software; training will be provided.
- Practical understanding of UK Health & Safety laws relating to building management or relevant qualification.