Location
London, London

Hours
Early mornings, with picking items for deliveries usually taking place from 04:00 – 08:00

Salary
Negotiable, dependent on experience, store size, complexity and location

About the Role
As a Customer and Trading Manager - Online, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all online and in-store customers. Collaboration with other managers is key to ensure the overall success of the shopping experience in the store.

People management is a significant part of this role, including managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay accuracy. You will lead operations confidently, often independently in the absence of more senior management.

Our management teams are the driving force behind our business, empowering teams to raise the bar every day for our customers. With bold leadership and a passion for service, you will help deliver product availability, maintain safety standards, and ensure seamless daily operations. This role offers the opportunity to make work more rewarding for colleagues and elevate the shopping experience for every customer.

Benefits
- 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday
- Annual bonus scheme based on store and personal performance
- Free food and hot drinks provided in all stores
- Generous holiday entitlement, maternity and paternity leave
- Pension scheme with 4-7.5% matched contributions
- Sainsbury’s share scheme offering discounted investment opportunities
- Wellbeing support including emotional support, counselling, legal and financial advice
- Colleague networks to support personal and professional growth
- Cycle to Work scheme for tax-efficient bike and equipment hire
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more
- Inclusive workplace culture with enhanced discretionary leave and support for carers
- Development opportunities including mentorship, training, and career progression pathways

Experience
- Previous line management responsibilities in a fast-paced, operational environment
- Proven track record of delivering brilliant customer service and coaching teams to do the same
- Experience leading teams in customer-facing environments, motivating others, driving performance, and maintaining smooth operations
- Operational leadership skills with the ability to take responsibility for store operations in the absence of senior managers
- Demonstrated success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement
- Experience managing employee relations issues including performance and absence management

About you
You are a confident and visible leader who thrives in a fast-paced environment. You have a passion for delivering excellent customer service and developing your team. You are proactive, hands-on, and able to lead operations independently when required. Your approach to people management is fair and consistent, and you are comfortable handling disciplinary and performance-related matters.

Qualifications
While specific qualifications are not detailed, a strong background in operational leadership and people management within retail or similar environments is essential. A commitment to personal development and embracing Sainsbury’s inclusive culture is expected.