Location
Canvas Walthamstow

Hours
Full Time (hours not specified)

Salary
Negotiable

About the Role
As a Customer Service Associate, you will work as part of a team to provide day-to-day management of the property and its community, including marketing, building maintenance, and tenancy administration. Your role is to promote and maintain an excellent resident experience to achieve occupancy and retention goals. You will support and respect team members to deliver exceptional resident living and create positive, memorable experiences for residents. Responsibilities include delivering comprehensive front of house customer service, responding to queries and complaints in line with company procedures, supporting community events and activities, and establishing relationships with University clients. You will develop and maintain local knowledge relevant to resident needs such as travel, entertainment, and amenities. Administrative duties include logging maintenance requests, filing, preparing notices, and updating databases. Marketing activities involve attending open days and leafleting to promote the property. You will assist with sales and leasing activities such as viewings, following up on enquiries, and sales conversions. Additional duties include supporting summer community preparations, completing Health and Safety compliance activities, participating in an on-call roster for out-of-hours emergency support, chasing outstanding rent arrears, promoting tenancy extensions and other revenue streams, raising purchase orders, ensuring tenant refunds are processed timely, and maximizing utility efficiency.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills.

About you
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously and take decisions or actions when required
- Fluent English verbal and written communication skills
- Excellent organisational skills with the ability to multitask and prioritise
- Numerical skills necessary to complete job activities
- Self and culturally aware, able to adapt communication and negotiation skills to suit different audiences
- Flexible and adaptable to thrive in a changing environment
- Enthusiastic about delivering exceptional experiences and continuously improving knowledge

Qualifications
- Good level of general education
- Proficient in Microsoft Office packages including Word, Excel, and Outlook
- Ability to learn and use other systems such as databases or booking systems (training provided)
- Knowledge and understanding of UK Health and Safety requirements and legislation