Location
Canvas Birch, London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance, and tenancy administration. The role promotes and maintains an excellent resident experience to achieve occupancy and retention goals. Key responsibilities include delivering exceptional resident living through a comprehensive front of house service, responding to customer queries and complaints in line with company procedures, supporting community events and activities, and establishing strong relationships with University clients. The role also involves administrative duties such as logging maintenance requests, preparing notices, updating databases, and undertaking marketing activities including attending open days and leafleting. Sales and leasing activities such as conducting viewings, following up on enquiries, and assisting with move-in and move-out processes are also part of the role. Additionally, the Customer Service Associate completes Health and Safety compliance activities, participates in an on-call roster for out-of-hours emergency support, chases outstanding rent arrears, promotes tenancy extensions and other revenue streams, raises purchase orders, ensures timely tenant refunds, and seeks to maximise utility efficiency.

Experience
Significant experience in a customer-facing service delivery role with excellent customer service skills. Proven ability to work effectively as part of a team and build strong relationships.

About you
Good level of general education. Proficient in Microsoft Office (Word, Excel, Outlook) and able to learn in-house systems. Knowledge and understanding of UK Health and Safety legislation. Strong verbal and written English communication skills. Excellent organisational skills with the ability to multitask and prioritise. Numerate with the ability to handle related tasks. Self-aware and culturally sensitive with adaptable communication and negotiation skills. Flexible and adaptable to thrive in a changing environment. Enthusiastic about delivering exceptional experiences and continuously improving personal and team knowledge. Able to act autonomously and make decisions when required.

Qualifications
Training will be provided on in-house systems. No specific qualifications required beyond a good general education and willingness to learn.