Location
London Borough of Newham, with 1 position in London North and 1 in London South. Reporting office: London, Stratford.

Hours
Full Time - 35 hours per week

Salary
Starting from £37,451 (London Weighted Salary) depending on experience

About the Role
Join our Financial Inclusion Team at London and Quadrant Housing Trust (L&Q) as a Debt Advisor. We have two permanent full-time positions available to support and grow our financial inclusion services in London. At L&Q, we are committed to making communities stronger, safer, and happier. Our Financial Inclusion Team provides vital advice and guidance to customers to help them sustain their tenancies. This role focuses on delivering a professional, wide-ranging debt casework service to customers facing debt issues that impact their ability to pay rent.

You will ideally be an IMA Accredited Money Advisor with proven experience in specialist debt casework. Your role will involve advising customers on maximising income and managing household budgets, prioritising debts effectively. You will demonstrate empathy and support while providing clear guidance on priority debts. The role requires a performance-driven approach and comfort with visiting customers in their homes. Building rapport with customers and colleagues to maximise disposable income at tenancy start and throughout is essential.

Benefits include an excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

This is a hybrid role with agile working arrangements, requiring 20% to 40% of contractual hours to be worked from the reporting office.

Experience
- Proven knowledge of debt casework
- Experience developing and implementing procedures to support your work
- Experience in accurate recording and monitoring of outcomes
- Comfortable visiting customers in their homes

About you
- Supportive and empathetic with customers
- Performance driven and able to build rapport with customers and colleagues
- Full driving license with access to a car

Qualifications
- Certificate in Money Advice Practice (or willingness to work towards one with sufficient experience to start immediately)
- Qualified Debt Relief Intermediary
- Ability to obtain or hold a Basic or Enhanced Disclosure Barring Service (DBS) certificate