Location
South West London, primarily covering stock in Lambeth and Southwark. Office base at Morden Road with site visits across the patch.

Hours
Permanent position with hybrid working: 20% - 40% of contractual hours to be worked from the reporting office/working location.

Salary
Starting from £57,094 to £63,032 per annum (depending on experience)

About the Role
Join London and Quadrant Housing Trust as an Area Housing Manager leading a team of Neighbourhood Housing Leads and Housing Assistants to deliver a responsive, efficient, and customer-focused housing management service. You will have a comprehensive understanding of tenancy and leasehold management, including anti-social behaviour and vulnerability. This role involves managing performance, driving service improvement, and collaborating with internal and external stakeholders. You will attend the office in Morden, undertake site visits, lead resident and stakeholder meetings, carry out audits, and participate in an out-of-hours on-call rota. This is an exciting opportunity to make a real difference to residents’ lives by delivering excellent services and leading a motivated team.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and more.

Closing Date
11th October

Interview Details
Two-stage interview process, with the first stage held on 27th October via MS Teams.

Experience
- Previous management experience in housing management
- Knowledge of all aspects of tenancy and leasehold management including anti-social behaviour, service charges, vulnerable residents, and safeguarding
- Proven ability to lead and motivate a team to deliver a high-quality, customer-focused service in a demanding, public-facing environment
- Exceptional stakeholder management skills with the ability to build and maintain strong working relationships
- Innovative and solution-focused with excellent organisational and reporting skills
- Excellent verbal and written communication skills
- Excellent time management skills with the ability to manage multiple priorities and meet deadlines
- Project management skills are desirable

About you
You are a customer-focused team player who is performance driven and solution oriented. You demonstrate strong organisational skills and the ability to work under pressure to tight deadlines. You are committed to service improvement and collaboration with internal and external partners. You are willing to participate in an out-of-hours on-call rota and undertake site visits across your area.

Qualifications
Ideally hold CIH Level 4 or be willing to work towards this qualification.
Successful candidates will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team.