Location
London (Stratford), Manchester (Trafford) or Hybrid Working (20% - 40% from reporting office)

Hours
Full Time - 37.5 hours per week, 8.30am – 5pm

Salary
£39,685 to £43,978 per annum (London weighted salary) or £36,063 to £39,910 per annum (Regional salary), dependent on experience

About the Role
Join the Latent Defects Team at L&Q as a Programme Officer providing project-level support across a portfolio of complex latent-defect and remediation projects. Reporting to the Programme Manager, you will coordinate individual projects, maintain clear records and actions, and ensure residents and stakeholders receive regular, accurate updates.
You will work closely with Technical Inspectors, Project Managers, contractors, consultants, Commercial and Finance colleagues to monitor agreed actions, project milestones, risks, expenditure, and outstanding information, escalating delays or concerns as appropriate.
A key part of your role will be supporting residents throughout the remediation process by coordinating communications, responding to enquiries, arranging access and meetings, and ensuring residents understand the process and next steps.
This role offers the opportunity to contribute to meaningful projects that improve housing quality and resident experience within one of the UK’s leading housing associations.

Experience
- Strong project coordination and organisational skills
- Experience supporting multiple projects, cases, or workstreams simultaneously
- Experience communicating with residents or customers, including in sensitive or challenging circumstances
- Confidence using Excel, SharePoint, Microsoft Lists and other Microsoft Office applications
- Experience within housing, construction, property management or a related environment is desirable

About you
- Ability to provide clear, accurate, and timely written and verbal updates
- Strong record-keeping and data-management skills
- Ability to monitor actions and deadlines and follow up constructively with colleagues, contractors, and consultants
- Collaborative approach and ability to work effectively with technical, commercial, and operational teams

Qualifications
No specific qualifications are stated as mandatory, but relevant experience in project coordination or housing-related sectors is advantageous.