Location
London Borough of Redbridge, East London and Essex

Hours
Monday to Friday, 9am to 5pm

Salary
£37,451 to £41,045 per annum (London weighted salary), dependant on experience

About the Role
Join our East London and East Anglia Housing Management Team at L&Q as a Neighbourhood Housing Lead. You will act as the primary relationship holder for residents across a patch of approximately 500 to 600 homes, delivering a reliable, consistent, and customer-focused housing management service. This role involves managing complex tenancy, leasehold, and estate issues, working collaboratively across internal teams, local authorities, contractors, and community stakeholders.

You will be responsible for resolving resident issues promptly, advising on tenancy and property matters, investigating local concerns such as waste management and fly-tipping, and ensuring compliance through tenancy audits and inspections. You will also represent L&Q at resident forums and meetings, championing resident feedback and service improvement.

This is a strong opportunity for an experienced housing professional with expertise in tenancy management, leasehold, ASB, estate services, or neighbourhood management who is motivated to make a visible difference for residents.

Experience
- Proven housing sector experience, ideally in tenancy management, leasehold management, ASB, tenancy fraud, safeguarding, vulnerable residents, domestic abuse, or hate crime casework.
- Strong understanding of property and estate management including communal inspections, service charges, facilities management, and contractor performance.
- Operational knowledge of social housing regulation, relevant housing and immigration law, welfare reform, tenancy compliance, and risk management.
- Proven track record of building relationships with residents and colleagues, excellent communication skills, and effective problem-solving abilities.
- Confidence managing a complex caseload balancing resident contact, inspections, complaints, compliance actions, and stakeholder meetings.
- Stakeholder management skills with the ability to engage a diverse customer base.

About you
- A can-do attitude, motivated by keeping promises to residents.
- Willingness to push boundaries and challenge the business to achieve the best outcomes.
- Proactive, persistent, and solutions-focused with confidence to challenge when needed.
- Valid driving license and access to a car for work use.

Qualifications
- A housing qualification or IRPM qualification is desirable.
- Willingness to complete the IRPM qualification and any other learning deemed appropriate to the role.

Additional Requirements
- The successful candidate will need to apply for or hold a Basic or Enhanced Disclosure Barring Service (DBS) certificate to work within the team.