Location
Covering Reading patch with reporting offices in London and Slough. Agile working with 20% - 40% of contractual hours worked from the reporting office (hybrid working).

Hours
Monday to Friday, 9am to 5pm.

Salary
£37,451 to £41,045 per annum (London weighted salary), dependant on experience.

About the Role
Join L&Q’s North West London Housing Management Team as a Neighbourhood Housing Lead and help deliver an excellent service for residents. This fixed-term contract role (12 months) offers an exciting opportunity to support the Housing Management team in providing a reliable, repeatable, and consistent service. You will be the primary relationship holder for residents living in homes on your patch, which covers approximately 500 – 600 homes aligned with local authority areas. Your focus will be on improving resident satisfaction, building trust, and ensuring residents have a home they are happy in. You will play a key role in delivering landlord services that everyone can be proud of, contributing to L&Q’s purpose of providing high quality social homes and services.

Benefits
Excellent pension plan (up to 6% double contribution), 28 days annual leave rising to 31 days with length of service plus bank holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours paid volunteering days, lifestyle benefits, Employee Assistance Programme, and more.

Experience
Proven track record of building relationships with people and effective communication with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
Customer-focused team player with grit and determination. Strong problem-solving skills and a can-do attitude motivated by keeping promises to residents. Willingness to challenge the business to achieve the best outcomes. Excellent time management skills with the ability to manage a complex workload and meet deadlines. Skilled in stakeholder management and engaging with a diverse customer base. Must hold a valid driving license and have access to a car for work use.

Qualifications
The successful candidate will need to apply for or hold a Basic Disclosure Barring Service (DBS) certificate to work within the team.