Location
Romford, please note that this location does not have step free access.

Hours
37.5 hours per week Monday to Friday on a rota varying between 08:00 - 21:00. Flexibility is required as you may be asked to work outside these hours including weekends and bank holidays depending on service and resident needs. Participation in the out of hours on call service for managers is also required.

Salary
£34,400 per annum

About the Role
We are seeking a dedicated Deputy Service Manager to join our Independent Approved Premises (IAP) service based in Romford, commissioned by the Criminal Justice Service in Havering. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. In this role, you will support the leadership of the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to residents.
You will also assist with day-to-day team responsibilities, including providing tailored support directly to residents. As a Manager, you will help drive service outcomes in line with contractual requirements, ensuring quality and consistency within a trauma- and psychologically informed environment. You will work collaboratively with the team, wider services, and external partners to ensure smooth service operation.
We are looking for a solution-focused individual with experience in similar service environments who can create a safe space for individuals to learn and grow while embedding trauma-informed and psychologically informed practice that puts people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include
- Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development
- Encouraging productivity, engagement, and wellbeing of the team through regular check-ins, training, meetings, and supervisions
- Supporting day-to-day tasks within the service such as direct support to residents and assisting the team to deliver the best possible outcomes
- Ensuring Risk Management processes and policies are followed within the service
- Property and housing management, ensuring accommodation standards, timely maintenance, and reporting
- Striving to ensure excellence and quality in service delivery
- Financial management of the service budget with cost saving mechanisms

Experience
Experience of direct line management responsibility for frontline care and support staff in a similar service environment is essential. Proven ability to provide high quality support and line management to staff and to motivate and empower a team to achieve KPIs.

About You
You will have a genuine passion for making a difference to lives and helping to create safer communities. You are a proactive leader who can motivate and empower a team to drive excellence both individually and collectively, while providing practical solutions to challenges. You can build rapport and trust, creating an environment that allows individuals to grow their skills and develop professionally.
You are flexible and able to meet the demands of the service, including providing an emergency on call service when required. You are IT proficient and able to learn and navigate various systems including case management, Microsoft Office, ATS, HR systems, and other organisational software.
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency is essential.

Qualifications
Specific qualifications are not detailed, but relevant experience and alignment with the role requirements are key. Please refer to the job description for further details on key criteria.