Location
London

Hours
Full Time (hours to be confirmed)

Salary
Negotiable

About the Role
An exceptional opportunity presents itself for a Doorperson to join the Rooms Department at Raffles London at The OWO. Reporting to the Head Concierge, you will be responsible for the arrival and departure experience of our guests, managing the public areas of the hotel, and ensuring guest and departmental expectations are met and exceeded to the high standards required by the company. You will support the Valet team with parking and retrieving cars and promote positive colleague relations through open communication, trust, mutual respect, and continuous feedback. Key responsibilities include confidently welcoming and greeting guests to Raffles standards, assisting with luggage handling, escorting guests through the building, arranging taxis and transfers, and performing manual handling with great care. You will also assist other departments as required and cover additional responsibilities in the absence of senior staff. This role requires effective communication, time management, and a warm, professional demeanor to ensure smooth transitions and exceptional guest experiences throughout the guest journey.

Experience
Recent experience within 5-star hotels or a similar role is essential. Proven track record of surprising and delighting guests by providing exceptional service.

About you
Enthusiastic and committed to delivering the best service and experiences possible in any situation. Able to work effectively within a team, multitask, and remain calm under pressure. Detail-oriented with a distinctive, professional, and warm personality.

Qualifications
Driving licence essential. Ability to communicate clearly and efficiently in English, both verbal and written.